Swarnika Thakur
Customer Service Executive
Talent
GurugramMember since May 26, 2026
Work EthicsAbility to Problem SolvePossess Positive AttitudeSelf-DisciplinedTeam PlayerBasic computer
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Work EthicsAbility to Problem SolvePossess Positive AttitudeSelf-DisciplinedTeam Player
About
To work with full dedication and honesty to achieve the goal for development of organization and self. and career want to be well learn with hotel industry and also want to be learn to team.
Experience
Customer Service Executive - Expedia Process - IGT Solutions
- Handling Expedia customer queries via calls and emails
- Assisting customers with booking issues, cancellations, modifications, and travel-related concerns
- Processing refunds as per company policy and customer eligibility
- Ensuring timely resolution and maintaining customer satisfaction
- Following SOPs and maintaining proper documentation of customer interactions
Customer Service Executive - Amazon Process - Cognizant
Experience: 1 Year
- Handled Amazon customer queries through inbound calls
- Assisted customers with orders, delivery issues, returns, replacements, and refunds
- Provided accurate solutions as per Amazon policies and ensured customer satisfaction
- Maintained proper documentation and followed process guidelines
Education
High School - Hindi, English, Maths, Science, Social Science - CBSE Board
Intermediate - English Core, App/Commercial Art, India-Tourist Destination, Travel Trade Management - CBSE Board
Bachelor of Arts - Arts - Delhi University
Diploma - Modern Office Management - IPW Polytechnic for Women
Skills
Customer Service Executive
