Yugendar Dontham

Hospitality operations professional with a Bachelor of Hotel Management & Culinary Tourism and practical experience across managed-living/property operations, 5-star hotel housekeeping, and luxury resort operations. Currently working as a Trainee Resident Manager with Housr, supporting day-to-day property operations, resident services, housekeeping, maintenance, security, room inspections, vendor coordination, occupancy monitoring, and complaint resolution. Earlier experience at The Park Hotel, Hyderabad, and Taj Holiday Village Resort & Spa, Goa, has provided strong exposure to guest service standards, housekeeping quality, front-office coordination, F&B service, kitchen operations, and cross-functional hotel workflows.

Trainee Resident Manager - Housr

(2026-05)

Supporting resident experience and property operations in a managed-living environment, with responsibility for service coordination, property readiness, and day-to-day operational follow-through.

• Manage daily property operations and support a smooth, responsive resident experience across routine and exception situations.
• Coordinate housekeeping, maintenance, and security teams to ensure service requests and operational priorities are addressed.
• Handle resident check-ins, check-outs, requests, and complaints professionally, with focus on timely resolution and service quality.
• Conduct room inspections and follow up on cleanliness, readiness, maintenance, and property-upkeep requirements.
• Coordinate vendors for maintenance, pest-control, utility, and related property services.
• Monitor occupancy, resident requests, and operational compliance to support consistent day-to-day property performance.

Housekeeping - Hotel Operations - The Park Hotel - Hyderabad

(2025-02 - 2026-02)

Worked in a 5-star hotel housekeeping environment, supporting room readiness, cleanliness standards, guest requests, and cross-department coordination.

• Maintained housekeeping and guest-area standards with attention to room readiness, cleanliness, presentation, and service consistency.
• Managed guest interactions courteously, responding to inquiries, requests, and concerns with a customer-service orientation.
• Coordinated with housekeeping, front office, maintenance, and support departments to help ensure seamless guest experiences.
• Applied hotel SOPs and hospitality practices while supporting morning and evening shift operations and time-sensitive priorities.
• Participated in team briefings to understand daily operational requirements, guest needs, and department priorities.
• Developed stronger time management and service discipline by working across morning and evening operations in a guest-focused environment.

Industrial Exposure Trainee - Taj Holiday Village Resort & Spa - Goa

(2024-03 - 2024-07)

Completed structured industrial exposure in a premium 5-star luxury resort, rotating across major hotel departments and gaining practical understanding of service delivery in a high-volume hospitality environment.

• Completed rotations in Housekeeping, F&B Service, Kitchen Operations, and Front Office, building a 360-degree understanding of resort operations.
• Applied BHM academic learning in real operational settings while following service procedures, safety standards, and guest-service protocols.
• Maintained professionalism and punctuality while adapting to department-specific procedures and luxury-hospitality service expectations.
• Worked with supervisors and team members across departments, adapting quickly to operating procedures and service requirements.
• Supported 5-star service delivery through housekeeping quality, food presentation, professional guest interaction, and cross-functional coordination.
• Gained practical exposure to hotel/property-management workflows and the systems used to support hospitality operations.
• Received a Certificate of Appreciation from the Housekeeping Department for performance and dedication during the training period.

Bachelor of Hotel Management & Culinary Tourism (BHM&CT) - Hotel Management & Culinary Tourism - Indian Institute of Hotel Management & Culinary Arts, Habsiguda, Hyderabad (2025)

Intermediate (Jr. College) - AVM Jr. College, Nakrekal (2021)

Secondary School Certificate (SSC) - ZPHS, Nakrekal (2019)