Vasu Arora

From check-in counters to airport runways and hotel lobbies to security command posts, my professional journey has been anything but ordinary. With a foundation in Hospitality and Hotel Administration, I’ve carved a niche for myself at the intersection of security, service, and guest experience.

I bring over three years of diverse experience across hospitality and aviation, with certifications in BCAS Screening, AVSEC, and Cabin Crew Operations. Currently serving as Team Leader - Security at Hyatt Regency Gurgaon, I lead a team dedicated to ensuring a safe and welcoming environment for guests and staff alike. My past roles with SpiceJet and Hyatt Regency Ahmedabad have helped me master operational efficiency, guest relations, and team leadership.

Whether it's handling disruptive passengers mid-air or solving guest issues at check-in, I thrive under pressure. I'm known for my calm demeanor, quick decision-making, and ability to turn challenges into opportunities. My strength lies in building trust—be it with guests, colleagues, or leadership teams.

I'm constantly seeking to grow, learn, and lead. In the long term, I envision stepping into senior management roles that blend hospitality strategy, safety compliance, and guest excellence.

Team Leader Security at Hyatt Regency Gurgaon (2024-09 – Present)

Leading security operations and team management

• Leading and motivating the security team
• Supervising daily security operations
• Delegating and organizing tasks effectively
• Conducting patrolling and safety checks
• Ensuring a safe and secure environment for guests and staff
• Patrolling

Cabin Crew at SpiceJet Ltd (2023-09 – 2024-03)

In-flight passenger service and safety operations

• Greeting and assisting passengers with warmth and professionalism
• Conducting safety checks and demonstrating safety equipment
• Dealing with unruly & disruptive passengers
• Ability to remain calm in stressful situations

Security Executive at SpiceJet Ltd (2022-08 – 2023-09)

Airport security and passenger screening operations

• BCAS Certified Screener
• Avsec Qualified
• Conducted access control and pre-flight security checks
• Managed passenger screening and aircraft security procedures
• Handling BMA & BBA

Guest Service Officer at Hyatt Regency, Ahmedabad (2021-10 – 2022-08)

Front desk and guest services operations

• Managed check-in and check-out operations
• Handled guest complaints and resolved issues efficiently
• Ensured implementation of lobby safety standards
• Maintained high levels of guest satisfaction
• Excellent team leadership and coordination skills
• Strong networking and relationship-building ability
• Calm and effective problem solver under pressure
• Excellent communication and guest interaction
• Positive and proactive approach to challenges

Trainee - All Four Core Departments at The Leela Ambience Convention Hotel, Delhi (2020 – 2020)

Industrial training across all core hotel departments (17 weeks)

• Escorted guests and handled guest call requests
• Learned telephone etiquettes and guest interaction
• Operated the Opera PMS system
• Understood procedures across all core hotel departments

Bachelor of Science in Hospitality and Hotel Administration – Chandigarh College Of Hotel Management & Catering Technology (2018 – 2021)

Intermediate/10+2 – Asha Modern School (2017 – 2018)

Matric/10 – Asha Modern School (2015 – 2016)