Vinith John

Looking out for a job in customer service, sales. Dedicated and hardworking.

Virtual Relationship Manager - Switch My Loan at Aparyapta Solutions LLP (2024-04 – Present)

On Behalf of the Loan Aggregator - "Switch My Loan" As a Virtual Relationship Manager, call and assist the Loan applicants according to their Financial preferences.

• Process Leads of Interested Loan applicants and forwarding to the Centralised Loan processing team.
• Collecting the requisite documents on behalf of the Loan aggregator and explaining the Loan options and its benefits to the applicants.
• Guide the existing applicants by processing their request for Balance transfer and top up to various banks and nbfc's.
• Following up with the customers till disbursal and credit of loan amount in their accounts.
• Verifying the Cibil scores and reports of the loan applicants and forwarding the same to various banks and nbfc's processing teams via crm.
• Assisting the loan applicants during their requests for Consolidation of loans.
• Explaining the importance of Bt & top up facility of the loan products along with the charges to the applicants.
• Explaining the Importance of subscribing for a loan insurance scheme to the loan applicants.

Customer Support Associate at For Business Freelancers - WFH (2021-04 – 2023-12)

• Listened to customers' questions and concerns to provide responses.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Devised recommendations to streamline and simplify customer support system and improve response time.
• Offered free products or services to pacify irate or unsatisfied customers.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Conducted surveys to determine customer opinion of products and services.

Business Executive at EGOVAH FINANCE INVESTMENTS AND CREDITS (2006-05 – 2021-12)

Assisted My Father's Business - On day-to-day operations, working efficiently and productively with all team members.

• Cultivated interpersonal skills by building positive relationships with others.
• Paid attention to detail while completing assignments.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

B.B.A – SWAMY VIVEKANAND SUBHARTHI UNIVERSITY (2024-12 – 2027-12)

Class XII – TAMIL NADU STATE BOARD OF HIGHER SECONDARY EDUCATION (2004 – 2005)

Class X – TAMIL NADU STATE BOARD OF SECONDARY EDUCATION (2002)