Virtual Relationship Manager - Switch My Loan at Aparyapta Solutions LLP (2024-04 – Present)
On Behalf of the Loan Aggregator - "Switch My Loan" As a Virtual Relationship Manager, call and assist the Loan applicants according to their Financial preferences.
- Process Leads of Interested Loan applicants and forwarding to the Centralised Loan processing team.
- Collecting the requisite documents on behalf of the Loan aggregator and explaining the Loan options and its benefits to the applicants.
- Guide the existing applicants by processing their request for Balance transfer and top up to various banks and nbfc's.
- Following up with the customers till disbursal and credit of loan amount in their accounts.
- Verifying the Cibil scores and reports of the loan applicants and forwarding the same to various banks and nbfc's processing teams via crm.
- Assisting the loan applicants during their requests for Consolidation of loans.
- Explaining the importance of Bt & top up facility of the loan products along with the charges to the applicants.
- Explaining the Importance of subscribing for a loan insurance scheme to the loan applicants.
Customer Support Associate at For Business Freelancers - WFH (2021-04 – 2023-12)
- Listened to customers' questions and concerns to provide responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Offered free products or services to pacify irate or unsatisfied customers.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Conducted surveys to determine customer opinion of products and services.
Business Executive at EGOVAH FINANCE INVESTMENTS AND CREDITS (2006-05 – 2021-12)
Assisted My Father's Business - On day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
