Writuparna Nath
Head of Customer Success (Sales/BDM)
Talent
Gurgaon, Gurgaon districtMember since December 24, 2022
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About
- My job includes doing market research, strategizing with other marketing professionals and creating content to help with marketing campaigns to succeed.
- Comprehensive knowledge of concepts pertaining to developing new markets, coordinating with potential clients, brand promotion, new product launch, accelerating growth and achieving desired sales goals
- Motivated achiever recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieve immediate and long-term goals and objectives
- Outstanding quality of devising pragmatic marketing strategies that focus on the business enablement and that maximize down-the-track options for agility & flexibility to meet dynamic market conditions
Experience
Travelogy India Pvt Ltd, Head of Operation/Sales
- Responsible for facilitating regular team meeting to ensure adequate channels of communication between managers and team.
- Monitors the accuracy and efficient distribution of sales and financial reports, and other intelligence essential to the sales organization.
- Leads sales forecasting, strategic planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts.
- Commencing phone conversations with parents who complete the demo classes for their kids
- Rigorously following up with the prospects and closing the sales within the stipulated sales cycle. Accomplishing the weekly targets in a relentless performance driven competitive environment
- Overseeing self-performance at all times while also making effective contributions to the team performance, keeping track of factors like conversion factor, average revenue generated per lead and per sale, etc.
- Enabled boarding process by welcoming passengers upon arrival to aircraft and offering direction to seats
- Reverted to passengers' queries and offered solutions to concerns arising during flights. Coordinated with passengers to steer satisfaction and exceed expectations throughout flight
- Attended workshops and trainings in customer service, issue resolution strategies and safety procedures to stay ahead of all new needs and procedures. Augmented storage space by guiding passengers in accurate ways of stow luggage in overhead compartments and under seats
- Recognized and hired exceptional candidates to seal key sales roles and foster revenue development. Steered efforts to resolve exceptional and recurring complaints, endorsing loyalty and enhancing operations
- Carried out weekly sales meetings to discuss business opportunities and strategies and improve issues
- Collaborated with sales team members and leveraged strong negotiation skills to close tough deals with potential clients. Handled hiring, training and motivating sales and marketing professionals
- Determined and implemented clear and competitive goals, growth roadmaps and strategic business plans. Managed staff scheduling, oversaw team's performance to ensure they meet daily objectives
- Handled sales and mad itineraries for travel to short or long-haul destinations & coordinated with clients to sell Domestic and International holiday packages
- Outlined clear and competitive plans, growth roadmaps and strategic business plans.
Education
Masters in Business Administration (EMBA) in sales and marketing
