Haider Alaa

Operations professional with over three years of progressive experience at Baly Food, having advanced from Team Leader to Operations Supervisor - Bike while concurrently holding responsibility as Fleet Manager. Managed all aspects of bike delivery fleet and owned the full registration, onboarding and new-joiner training process. Experienced in leading large field teams, monitoring SLA performance and delivery timings, managing warehouse stock, and resolving issues under pressure while maintaining high standards of service quality.

Seeking a new role of equivalent or broader operational responsibility.

Operations Supervisor - Bike & Fleet Manager at Baly Food (2023-10 – 2026-08)

Held both positions concurrently, combining direct supervision of company personnel with full management of the delivery fleet.

• Registration: Owned the end-to-end registration process for captains and employees, including documentation, data entry, record accuracy and account activation.
• New-joiner training: Delivered induction and training for all new joiners, covering application use, delivery procedures, service standards and company policies until they were ready for independent work.
• Warehouse inventory: Carried out stock-taking and inventory control of the warehouse, tracking issued and returned equipment, reconciling quantities and reporting discrepancies.
• Supervision: Supervised daily field operations and workflow, monitoring shift coverage, captain availability and operational readiness across the coverage area.
• SLA evaluation: Measured and evaluated SLA performance, analysed breaches, identified their operational causes and applied corrective action to bring results back within target.
• Delivery-time review: Reviewed captain arrival times at the restaurant and at the customer, following up on delays and addressing the causes of late pick-up and late drop-off.
• Fleet management: Managed the delivery fleet as a whole, overseeing daily assignment, distribution and operational readiness across the coverage area.
• Issue resolution: Responded to and resolved captains' operational requirements, escalating and closing issues that affected delivery performance.
• Performance monitoring: Monitored individual and team performance, conducted follow-up, and implemented corrective measures where standards were not met.
• Coordination: Acted as the coordination point between senior management and field teams, ensuring accurate two-way communication.
• Compliance & service quality: Enforced compliance with company policies and operating procedures, and maintained customer-service standards by addressing the operational causes of recurring service failures.

Team Leader at Baly Food (2023-04 – 2023-09)

• Led and managed a team of staff members, assigning daily tasks and monitoring their execution to completion.
• Supported team members through direct guidance and follow-up, contributing to measurable improvement in team performance.
• Ensured full compliance with company policies and established work procedures.
• Contributed to the achievement of team objectives and departmental operational targets.
• Reported team progress, obstacles, and performance issues to management.

Diploma in Design – Institute of Fine Arts, Baghdad