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Freelance League

Freelance League

DISCORD MODERATOR / MANAGER - CUSTOMER SUPPORT

Talento
PalermoMembro dal 28 giugno 2026
Community-based Tokens and Loyalty ProgramsSocial Media ManagementCustomer SupportKYC VerificationCompliance WorkflowsFraud DetectionConflict ResolutionDiscord Technical, Design & Community Support/ManagementIntegrated automation tools, bots, and systemsDiscord server layouts and appearance customizationRoles, permission and securityManaged integrations, community support, engagement, and retention initiativesHosted interactive games, events, and activitiesCommunity & Social Media ManagementManaged and grew communities Discord
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Community-based Tokens and Loyalty ProgramsSocial Media ManagementCustomer SupportKYC VerificationCompliance Workflows

Info

Think of me as the bridge between your brand and your people. I manage communities with precision, handle support like a pro, and make sure everyone feels valued. If you want a team player who blends professionalism with personality. That's me.

Esperienza

Community moderator/Customer Support - PROFIRM, CRYPTO & WEB3 (2021-03 - 2025-03)

I'm a long-time operator in the Crypto, web3 prop firm and trading community space, with a strong background in building, managing, and scaling both the operational and client-facing sides of trading firms.

- Has been actively involved in the prop trading industry for multiple years, managing operations, risk teams, payouts, and trader relations.

- Oversees rule enforcement and compliance, ensuring all traders follow firm guidelines on risk management, drawdowns, consistency, and cash behavior.

- Works closely with community managers, support teams, and marketing staff to maintain strong engagement while keeping firm policies transparent.

- Has helped design programs like scaling plans, instant funding models, and payout structures for various prop firms.

- Coordinates with third-party providers like MetaTrader brokers, liquidity providers, and payment processors for smooth technical and financial operations.

- Deep understanding of payout cycles, trade review processes, and breach handling, which allows for clear communication to traders during disputes or clarifications. Moderator (Contract) - JNRY CLUB (2021-03 - 2026-02) - Leadership & Oversight – Guides teams handling live support, ticketing, and trader onboarding.

- Set up Discord community integration of bots and automations.

- Community insight – Keeps a pulse on trader sentiment, balancing firm protection with trader satisfaction.

- Respond to customer/trader inquiries via email, live chat, social media, Discord, and WhatsApp.

- Troubleshoot issues related to trading platforms, accounts, and payout processes.

- Escalate complex technical or account-related issues to the appropriate internal teams.

- Maintain an up-to-date knowledge base of company rules and procedures.

- Monitor community chats (e.g. Discord) and provide real-time support and moderation as needed.

- Identify customer trends and feedback and recommend improvements to workflows or user experience. Moderator - FUNDED TRADER CAPITAL (2022-01 - 2023-12) Moderator - THE VARSITY TRADERS CLUB (2023-09 - 2024-12) Moderator - WEFUND (2025-02 - 2026-03) Manager / Moderator - MYFUNDEDCAPITAL (2024-04 - 2025-05) Manager / Moderator - KUBERA CAPITAL (2024-01 - 2025-01) Moderator / Support - MEGAFUNDED (2024-07 - 2025-02) Moderator - LEGACY PROP FIRM TRADING (2023-08 - 2024-02) Moderator - INDIGO TRADER FUNDED (2024-04 - 2024-10) Moderator - EMPIREFUNDED (2025-06 - 2025-12) Moderator - EZL PROP FIRM (2023-08 - 2024-02) Contract Position - TRADERLOCKER (2025-03 - 2025-06) Moderator - THEFUNDEDHUB (2024-02 - 2024-05) Moderator - BOERFUNDED (2024-11 - 2025-02) Moderator - APEXFUNDED (2026-01 - 2026-04) Moderator - UPCOMERS (2025-01 - 2025-03) Moderator - MATRIXTRADERFUND Moderator - UNDERDOG.TRADE Moderator - MILTRADERS Moderator - THEFUNDEDWAY Moderator - FLIPTHESYSTEM Moderator - CALYRO FUNDING

Formazione

BS BA - Business Management - BS Business Management University (2013 - 2017)

Competenze

DISCORD MODERATOR / MANAGER - CUSTOMER SUPPORT

Recensioni