Samiat Onabolu

Seasoned CSR with a solid foundation and 5 years of experience in call handling, lead qualification, and cross-selling. Well-practiced in managing objections and closing deals across various industries. Brings a customer-centric attitude, deep understanding of sales psychology, and a commitment to providing exceptional experiences to businesses and consumers alike.

Outbound Officer - Keller Williams Realty (USA)

(2025-01 - 2026-07)

• Maintained an updated database of leads and prospects in the company's CRM, ensuring all interactions were recorded and tracked.
• Qualified leads through scripted discovery questions to assess interest level, budget, timeline, and buying/selling readiness.
• Collaborated with the sales and marketing teams to execute targeted outreach campaigns based on market trends and property availability.

Customer Service Representative - 3vn Solutions

(2023-05 - 2024-11)

• Assisted customers with technology-related inquiries, service requests, product information, and general support needs.
• Provided professional customer support by identifying customer concerns, understanding their requirements, and offering effective solutions.
• Managed customer complaints and service issues by investigating problems, providing timely resolutions, and escalating complex cases when necessary.

Sales Representative - Brains and Hammers

(2021-04 - 2023-03)

• Engaged prospective clients through presentations, property tours, and personalized consultations, highlighting project features and investment value.
• Built and maintained strong relationships with high-net-worth individuals, investors, and corporate clients, fostering long-term business opportunities.
• Prepared and negotiated sales agreements, payment plans, and legal documentation in collaboration with internal legal and finance teams.

Professional Diploma - Occupational Therapy - National Open University of Nigeria (2015)

PGD - Theology - National Open University of Nigeria