Amos Kirui
ICT Professional with specialized expertise in network administration, cybersecurity infrastructure, and technical support
Hire this person
Send a job offer directly to this candidate
About
Highly motivated and analytical ICT Professional with specialized expertise in network administration, cybersecurity infrastructure, and technical support. Equipped with advanced technical hands-on capabilities across enterprise routing, switching, advanced system troubleshooting, and hardware/software optimization. Proven track record of managing service level agreements (SLAs), resolving complex technical escalations, and driving customer satisfaction in dynamic corporate environments.
Experience
Support Engineer - ICT Authority
(2026-01)
- Monitor enterprise network infrastructure proactively to ensure optimal uptime and perform complex network troubleshooting.
- Manage, log, and resolve critical technical escalations efficiently while strictly maintaining strict Service Level Agreements (SLAs).
- Lead commercialization initiatives to optimize service delivery, streamline documentations, and drive technical compliance.
- Perform advanced computer hardware upgrades, preventative system maintenance, printing/photocopy network setups, and technical document handling.
Data Entry Clerk - KEDOWA NCPB
(2023-01 - 2025-12)
- Managed database operations, ensuring strict data integrity, digital archiving, and high-volume data verification.
- Generated operational metrics, analyzed systemic logs, and generated structured technical reports for management review.
Double Checking Officer - Hipora B/S Solution
(2023-02 - 2024-07)
- Oversaw high-security camera room controls and managed front-end operational risk prevention systems.
- Enforced rigorous loss control policies and audited point-of-sale activities to secure corporate organizational assets.
Sales Assistant - Power Star Supermarket
(2021-01 - 2023-05)
- Provided frontline customer service support, resolving product inquiries, and optimized shop floor inventory flows.
ICT Assistant - Huduma Centre
(2020-01 - 2021-12)
- Delivered technical support for core ICT infrastructure operations and resolved hardware/software system challenges.
- Assisted citizens directly in navigating government digital service platforms, elevating public technical digital literacy.
Education
Diploma - Information Communication Technology (ICT) - Kimasian Technical & Vocational College (Kimasian TVC) (2024)
KCSE - Secondary Education - Momoniat Secondary School (2014 - 2018)
KCPE - Primary Education - St. Teresa's Siret Academy (2006 - 2014)
