Clare Akello

Proactive and people-oriented Virtual Assistant and Customer Service Support Professional with over 5 years of experience in customer-facing and administrative roles. Skilled in client communication, inbox and call handling, and complaint resolution.

Certified Virtual

Assistant with a passion for creating seamless client experiences and maintaining high service standards.

Virtual Assistant at Freelance (2024-06 – Present)

• Respond to client inquiries promptly via chat, email, and phone, ensuring exceptional service delivery.
• Manage customer complaints with professionalism and empathy, delivering timely resolutions.
• Plan and coordinate appointments, meetings, and events.
• Perform internal documentation tasks including filing, scanning, and record keeping.
• Suggest process improvements to optimize the client experience and support team goals.

Customer Service Support at Mama Rocks Kitchen Burger (2021-11 – 2024-10)

• Delivered exceptional in-person and phone-based customer support in a high-energy hospitality setting.
• Handled customer inquiries and complaints, ensuring positive and lasting resolutions.
• Maintained a welcoming environment and built relationships with regular clients, contributing to repeat business.
• Ensured all service delivery aligned with company quality standards and customer expectations.

Sales Executive at Safaricom (Silicone Ridge Agency) (2014-01 – 2014-12)

• Promoted and sold Safaricom products and services, consistently meeting or exceeding sales targets.
• Engaged customers with tailored solutions, enhancing product satisfaction and retention.
• Supported promotional events and collected client feedback for service improvements.

Diploma in Airline Cabin Crew – Nairobi Aviation College (2014)