Esther Naserian

Dynamic and dedicated professional with a robust background in hospitality and sales, eager to transition into the hotel sector. With hands-on experience in customer engagement and service excellence, I thrive in fast-paced environments where I can utilize my communication skills to enhance guest experiences. My commitment to fostering positive relationships and ensuring every visitor feels valued positions me as a great asset in any hotel setting.

Sales Executive at Kingsway Tyres Ltd (2024-03 – Present)

• Engage in direct sales activities of automotive products, particularly tires, to individual customers and corporate clients.
• Actively pursue leads and opportunities to generate new business and expand client base.
• Provide expert product knowledge and recommendations to customers based on their specific needs and vehicle requirements.
• Handled inquiries, negotiated prices, and closed sales transactions efficiently.
• Managed customer accounts, ensuring high levels of satisfaction and retention.
• Collaborated with the sales team to meet and exceed sales targets and objectives.
• Prepared and maintained accurate sales reports and records.

Internship (Front Office and Food and beverage service) at Sarova Mara Game camp (2023-08 – 2023-10)

• Greet and assist guests at the reception, providing exceptional customer service throughout their visit.
• Manage reservations and coordinate guest check-ins and check-outs efficiently and effectively.
• Ensure the cleanliness and presentation of the reception and dining areas to maintain a welcoming environment.
• Assist in taking food and beverage orders, delivering items to tables, and ensuring customer satisfaction with the dining experience
• Managed guest feedback through surveys and reviews to identify areas for improvement in service delivery.
• Demonstrated teamwork by collaborating with cross-functional departments to ensure a seamless guest experience.
• Assisted in implementing hotel marketing strategies to attract new guests and increase occupancy rates.
• Assisted with daily front office operations, including answering phone calls and responding to guest inquiries in a timely manner.
• Coordinated with kitchen staff to ensure timely preparation and service of food and beverage orders, enhancing the overall guest experience.

Trainee (Housekeeping, F & B Production and Service) at Keekorok Lodge, Narok (2022-05 – 2022-07)

• Assisted in the daily cleaning and maintenance of guest rooms, ensuring adherence to the highest standards of hygiene and presentation.
• Supported food and beverage production by preparing ingredients and maintaining cleanliness in the kitchen area.
• Provided customer service support during food and beverage service, responding promptly to guest requests and enhancing their dining experience.
• Participated in training sessions focused on housekeeping and food service best practices to improve efficiency and service quality.
• Collaborated with hotel staff to ensure effective communication and coordination of housekeeping and food & beverage operations during peak periods.
• Gained hands-on experience in managing inventory and restocking supplies for housekeeping and food service departments.
• Engaged directly with guests to ensure their comfort and satisfaction during their stay, actively seeking feedback to improve service quality.
• Assisted in coordinating and executing themed events and special occasions, contributing to a vibrant dining atmosphere and enhancing guest experience.
• Contributed to the overall guest experience by sharing knowledge about local attractions and services, enhancing their stay through personalized recommendations.

Bachelor's Degree in Tourism Management – University of Eldoret (2019 – 2023)