John Kadenge

ICT professional with a Diploma in Information and Communication Technology and hands-on experience in technical support, computer hardware and software maintenance, system installation and configuration, network troubleshooting, user support, and ICT operations. Experienced in diagnosing and resolving hardware and software issues, maintaining computer systems, supporting users, and assisting ICT teams with day-to-day technical operations. Practical experience includes providing ICT support at the Kenya Maritime Authority and delivering computer training and technical support in a computer training environment.

Also experienced in developing web-based systems using Node.js, Express, MongoDB, authentication, APIs, and cloud deployment. Strong problem-solving, communication, teamwork, and user-training abilities, with an interest in IT infrastructure, technical support, and systems operations.

ICT ATTACHÉ at Kenya Maritime Authority (2025-09 – 2025-12)

• Provided day-to-day technical support to staff, diagnosing and resolving ICT-related hardware and software issues.
• Installed, configured, maintained, and updated computer systems and software.
• Assisted with network troubleshooting and connectivity support to help maintain reliable ICT services.
• Performed routine system maintenance and updates to support stable computer operations.
• Assisted users with ICT-related issues and provided technical guidance where required.
• Supported the ICT team in daily technical operations and user assistance.
• Applied troubleshooting and problem-solving skills to resolve technical issues and minimize disruption to users.

COMPUTER INSTRUCTOR at Light Computer Training (2023-06 – 2023-09)

• Delivered practical training in computer applications, hardware, and basic programming.
• Provided technical support to students and staff, resolving hardware and software-related issues.
• Installed and configured operating systems and application software.
• Diagnosed and resolved computer system faults to maintain smooth operations.
• Assisted users with digital tools and mobile device configuration.
• Guided users in the effective use of computer systems and applications.
• Developed practical communication and user-support skills through direct interaction with learners and staff.

Diploma in Information and Communication Technology (ICT) – Kenya Coast National Polytechnic

Kenya Certificate of Secondary Education (KCSE) – Dr. Aggrey National High School