Kogosy Mark
VIRTUAL ASSISTANT | LEAD GENERATION | CUSTOMER SERVICE | WRITING & ADMINISTRATIVE SUPPORT
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About
Versatile professional with experience in lead generation, customer service, and freelance academic writing, supported by a Diploma in Business Administration. Currently working part-time as a Lead Generator with AFFBoard and bringing previous call centre experience from UCT General Trading LLC. Skilled in online research, written communication, document preparation, customer engagement, and using Microsoft Office and Google Workspace tools.
Interested in applying these skills across virtual assistance, lead generation, customer service, writing, and administrative support roles.
Experience
Lead Generator (Part-time) - AFFBoard
(2025-12)
- Support lead generation activities and help identify potential prospects.
- Use online research and digital platforms to find relevant lead information.
- Support prospect communication and follow-up as part of lead generation work.
Freelance Academic Writer - Freelance
(2018)
- Research topics and gather information to support written assignments.
- Prepare structured written content based on client instructions and requirements.
- Review and proofread documents for clarity, grammar, spelling, and presentation.
- Manage writing tasks and work toward agreed deadlines.
Call Center Agent - UCT General Trading LLC
(2019-10 - 2020-07)
- Communicated with customers and responded to inquiries professionally.
- Supported customer service through clear communication and appropriate follow-up.
- Helped address customer needs while maintaining a professional service approach.
Education
Diploma - Business Administration - Rongo University College (2014 - 2017)
