Alexander Kent

Healthcare operations leader with 10+ years of progressive leadership experience managing cross-functional teams, driving large-scale process improvements, and delivering data-driven solutions aligned with strategic goals.

Certified Project Management

Professional (PMP) and MBA-qualified, with expertise in optimizing workforce operations, scaling healthcare delivery systems, and leading multi-site projects. Recognized for strong communication, adaptability, and team collaboration, consistently achieving measurable results and operational excellence.

Senior Manager, Workforce Management - Knownwell

(2025-02 - 2025-10)

• Developed and implemented streamlined PTO and Call Out processes across 5 integrated practice markets using ZenDesk, Jira Boards, Extensis HR tools, and internal team messaging platforms.
• Defined and enforced office-by-office minimum coverage standards, optimizing patient access while adhering to contractual real estate obligations.
• Collaborated cross-functionally with Credentialing and Licensing teams, ensuring continuous payor eligibility via Assembled software and enrolling 50+ payors across 5 markets.
• Researched and applied state-specific licensing strategies for Nurse Practitioners, Physician Assistants, and Physicians, improving onboarding efficiency and compliance.

Senior Manager, Workforce Management - Eden Health

(2023-03 - 2025-02)

• Directed implementation of UKG EZ-Call scheduling system using Agile methodologies, automating 75% of manual tasks and reducing defects by 84%.
• Championed restructuring of medical crisis escalation workflows ensuring 24/7 patient access, increasing patient satisfaction by 18%.
• Developed comprehensive risk mitigation frameworks in Jira, reducing project disruptions and enhancing accountability.
• Collaborated with clinical, IT, and operations teams to optimize staffing efficiency, improving scheduling accuracy by 32%.

Manager, Workforce Management - Eden Health

(2021-08 - 2023-03)

• Oversaw multiple workforce initiatives, using analytics to streamline PTO and surge staffing, cutting schedule publishing time from 30 to 5 days.
• Created workforce planning models aligning provider staffing with patient demand, ensuring full utilization and service continuity.
• Performed risk assessments and resource optimization that reduced headcount needs by 15 FTE, saving $2.25 million annually.
• Facilitated cross-functional data reviews, improving communication accuracy by 25% and reducing reporting time by 40%.

Senior Operations Manager - One Medical

(2019-04 - 2021-08)

• Managed project portfolios for 4 medical offices, overseeing budgets, schedules, and performance metrics aligned with business goals.
• Developed and enforced office sanitization protocols meeting DPH and CDC compliance, ensuring 100% inspection pass rates.
• Partnered with stakeholders to identify workflow inefficiencies, improving insurance issue resolution by 40%.
• Implemented standardized operational frameworks, enhancing patient throughput and service delivery.

Project Manager - One Medical

(2016-10 - 2019-04)

• Spearheaded initiative to standardize administrative workflows, cutting phone wait times by 70%.
• Led a high-performance project team that optimized triage coordination workflows, reducing process waste by 35%.
• Utilized root cause analysis to decrease procedure booking lead time by 40%, improving patient access.
• Designed KPI dashboards for executive leadership, driving data-based decision-making and transparency.

Master's Degree - M.B.A. - San Francisco State University (2021)

Bachelor's Degree - B.S. Business - California State University (2016)