Kobe Camacho Serrano
Bilingual Retail Specialist | Customer Experience & Team Leadership
Talento
San Francisco, CAMiembro desde 26 de mayo de 2026
Looking for a jobCustomer engagementProblem-solving
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Looking for a jobCustomer engagementProblem-solving
Sobre mí
Bilingual retail professional with experience at Apple and Target, delivering personalized customer support and coaching teams. Skilled in product guidance, service recovery, and improving fast-paced store operations.
Experiencia
Apple Specialist - Apple
(2026-07)
- Guide customers through Apple products and recommend options tailored to their needs
- Explain product features to support confident, informed purchasing decisions
- Collaborate with teammates to deliver welcoming, personalized customer experiences
Service and Engagement Team Lead - Target - Daly City, CA
(2025-04)
- Lead customer engagement initiatives that strengthen the shopping experience and store operations
- Train and coach team members in customer service, performance standards, and problem-solving
- Coordinate across departments and use customer feedback to improve operations and team development
Service Advocate - Target - Daly City, CA
(2023-10 - 2025-04)
- Resolved customer inquiries and concerns while explaining products and promotions in a welcoming store environment
Recreation Leader - City of Pittsburg - Pittsburg, CA
(2022-05 - 2022-08)
- Led inclusive recreational activities and adapted team-building programs to participant needs
Educación
Associate of Arts - Psychology - College of San Mateo (2027-05)
Habilidades
Bilingual Retail SpecialistCustomer Experience & Team Leadership
