Ariana Olea

Dedicated Account Manager/Executive with more than six years of experience as Account Manager / Executive, I lead the management of key accounts in the cinema industry, providing innovative technology solutions for global clients. My primary focus is on building strong, lasting relationships that help our clients achieve their goals in a dynamic, competitive environment. I understand the importance of relationships in fostering trust and loyalty, which makes clients feel valued and appreciated.

My career is characterized by adaptability and organization, skills that I have used to collaborate with multicultural teams and optimize internal processes. I am committed to generating effective synergies and implementing strategies that drive our clients' success.

Client Success Manager / Account Manager at Vista (2022-05 – Present)

Responsible for the comprehensive management of key client accounts (B2B) of the company. Combining Account Manager and Project Manager duties to ensure effective administration of accounts, developments, and projects.

• Manage 20+ accounts simultaneously, providing support in areas including tickets, training, updates, maintenance, budgeting, and new developments.
• Lead the support team to ensure SLA compliance, resulting in a 15% improvement in response times.
• Head of one of the company's largest accounts across 14+ countries, increasing product adoption and expanding their product portfolio.
• Coordinated the cloud migration of a cinema chain's system in Colombia, covering 48 sites.
• Supervised the opening and implementation in Argentina of a new cinema chain (7 sites).

Account Executive at Diventure Corporation (2019-11 – 2024-03)

Planning, coordinating, and securing unconventional high-end expeditions and trips (Arctic, Antarctic, Africa, Asia, and more).

• Implement the company's creative digital marketing proposal to increase the number of followers and interactions by 50%.
• Manage content on the company's website and follow up on customer inquiries and requests.
• Attraction and retention of customers, achieving a 60% frequent flyer rate.

Sr. International Buyer at Industrias Rihan (2012-01 – 2022-05)

Conduct complete cycle of purchasing (prospect, negotiate, closure) with international suppliers mainly in China, USA, India, and Chile.

• Prospect suppliers that generate a better margin for the company and speed up delivery times.
• Execute the distribution of merchandise according to forecasts to prevent shortages, achieving a 95% fill rate success.
• Analyze the market to identify trends and adjust accordingly to prevent overstocking or shortages.
• Take care of purchase orders at national level for the most important retail chains in Mexico.
• Assist the Chair Board for personal and business transactions, travel, reports, presentations, proposals and analysis.

IT Mobility Coordinator at Novartis (2009-05 – 2011-12)

Coordinate the mobile area serving 2,000 users and overseeing a team of 6 members.

• Implement migrations, upgrades and equipment changes in different LATAM countries adhering to global standards and processes.
• Manage the telephony expense budget for the company.

Major in Business Administration – Universidad Nacional Autónoma de México (2005-08 – 2009-05)