Customer success Manager
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I am a woman who is passionate about the user, customer, product and service experience, everything as a whole. Shortly, I have had the opportunity to found the CS-CX team and be part of the founding team at Ringcentral, startup that we led to turn it into a unicorn, an experience that challenged, inspired and shaped me. Currently looking for a new career challenge, as well as being a mentor and consultant for startups/companies that want to start a CS-CX team.
Enthusiast in technology, AI and data. In my work I try to bring to the table business strategies that respect all benefits and experience of the customer yet driving usability, product adoption, satisfaction and retention.
Within the art of leading and managing people, my style of leadership drives to quick adaptation to change, spaces where creativity and new ideas are welcomed, empathy, generating genuine teamwork and commitment. I have the ease of identifying the strengths and weaknesses within the members of a team which helped me to take action and implementation in any need or project at the moment.
