David Elías

David is an honest person who takes his work very seriously. He is enthusiastic about the latent and new knowledge that can be acquired from all possible sources, a sociable person capable to adapt to situations and problems and get good feedback of possible solutions. David does not judge before knowing or living an experience, he considers himself an open-minded person who is excited to know and discover new things and situations to experience.

Customer Success Manager at Gigamon (2023-01 – Present)

Managed international accounts, ensuring optimal usage and adoption of Gigamon products to maximize customer value and satisfaction.

• Managed international accounts, ensuring optimal usage and adoption of Gigamon products to maximize customer value and satisfaction
• Leveraged customer experience insights by proactively connecting with clients to understand their needs, challenges, and goals
• Took ownership of partner and vendor relationships, fostering strong collaboration to enhance service delivery and solution integration
• Led strategic meetings and technical workshops, facilitating knowledge sharing and driving alignment between customer objectives and Gigamon solutions
• Acted as a trusted advisor to clients, providing guidance to optimize network visibility and security infrastructure
• Coordinated cross-functional teams to address customer issues promptly and ensure successful deployment and ongoing support

Human Resources Analyst, Recruiter and Document Management at A check Global (2022-01 – 2023-01)

In charge of the Applicant direct contact and management of documents to analyze profiles for the effectiveness of a role model in a company to fill out a position or vacancy depending on the policies provided by our clients.

• In charge of the Applicant direct contact and management of documents to analyze profiles for the effectiveness of a role model in a company to fill out a position or vacancy depending on the policies provided by our clients
• Document investigation to complete a background check report
• Daily contact with the clients and applicants for further communication and assure the effectiveness of a prospect to complete all the requirements to fill a position on a company

Customer Care (Secondary Job) at RCI call center as hotels and trip advisor (2022-01 – 2023-01)

Provided customer care services for hotel reservations and travel planning using advanced booking software.

• Utilized advanced hotel reservation software to efficiently manage client bookings, ensuring accurate and timely confirmations
• Provided clients with clear guidance on hotel check-in procedures, including timing, location, and necessary documentation to facilitate a smooth arrival experience
• Offered personalized travel advice, including recommendations on local attractions, accommodations, car rentals, and flight options to enhance overall trip planning
• Acted as a liaison between clients and hotels to promptly resolve room-related issues and special requests, maintaining high levels of customer satisfaction
• Monitored and compared travel prices to deliver cost-effective solutions tailored to client preferences and budgets

Customer Care and Sales Representative at Verizon (2021-01 – 2022-01)

In charge of providing the best customer care experience to the customers as well selling products as daily used technology devices, insurances, network services, entertainment services, and more.

• Provided the best customer care experience to the customers as well selling products as daily used technology devices, insurances, network services, entertainment services
• Scheduled appointments for the store, investigation cases, and handled every scenario that a customer needed assistance with
• Worked as Subject Matter Expert specialist (SME) for 2 months
• Recognized as one of the best sellers that the company had, earning selling awards due to labor and capability by not losing any opportunity on offering our services and products to the customers

Management at Tel-at Jobs (2021-01 – 2021-12)

Position based on providing business plans and coordination to improve the day to day workforce in order to bring the best service available in direct time to the market.

• Providing business plans and coordination to improve the day to day workforce in order to bring the best service available in direct time to the market
• Provide solutions to customers and business concerns by the usage of resources and strategies guiding the objectives of the company
• Flow in an innovated and creative environment without losing the track of the responsibilities and metrics needed to accomplish

Bilingual Case Agent / QA Specialist at Teleperformance (2019-01 – 2020-01)

Bilingual Case Agent working for a bank corporate, in charge of acknowledging the information provided on a day-by-day scenario for a financial transaction and movements of the clients.

• Bilingual Case Agent, working for a bank corporate, in charge of acknowledging the information provided on a day-by-day scenario for a financial transaction and movements of the clients
• Dispute the cases and follow up their situations and documentation for us to get through a final solution
• Worked as a QA specialist for 3 months providing and managing agents' behavior and making sure they follow the quality criteria
• Providing them the enhance model and some extra tips to improve their skills

Independent Seller (Summer Intern) at Star Solutions Call Center (2018-06 – 2018-08)

Independent seller, responsible of optimizing sales and persuasion through dialogue with the client.

• Independent seller, responsible of optimizing sales and persuasion through dialogue with the client
• Helped with the Zen-desk CallCenter system allowing to communicate with potential customers across multiple channels such as email, live chat, social media and text message

BA in International Business – Instituto Polytechnics Nacional (IPN)

High School Diploma – Colegio del Valle