Customer Support / Staff / Risk Management Team at My Funded FX / Seacrest Funded (2024-01 – 2026-02)
- Managed customer inquiries and support tickets through Intercom, ensuring timely and accurate responses.
- Assisted traders with account issues, platform navigation, and verification processes via live chat and Intercom messaging.
- Tracked and documented customer interactions in Intercom, escalating complex issues to relevant teams.
- Started as a Chat Moderator, assisting customers through Discord.
- Promoted to Staff; managed account-related concerns and conducted investigations.
- Reviewed daily reports for risk management, detecting potential copy-trading violations.
- Conducted KYC verification interviews to ensure account security and compliance.
Customer Service Executive at First Flight Courier Service (2021-10 – 2023-01)
- Managed inbound/outbound customer calls and emails for local and international shipments.
- Resolved escalated concerns, provided updates on shipment status, and ensured documentation accuracy.
- Assisted with reception duties and covered responsibilities during holidays and off-days.
Customer Service Representative at Sitel (2018-07 – 2020-09)
- Provided customer support for an Australia-based credit reporting bureau.
- Assisted with credit report inquiries, disputes, account management, and sensitive financial data handling.
- Escalated complex issues and guided customers on website usage and membership benefits.
Sales Consultant at Hyundai Philippines (2017-07 – 2018-05)
- Promoted and sold vehicles through direct sales, field marketing, and social media campaigns.
- Assisted clients with financing documentation and maintained long-term customer relationships.
- Developed in-depth product knowledge to effectively market vehicles.
