Darry Banila

Motivated customer service and support professionals with extensive experience in client relations, technical support, and risk management. Seeking a Trader Support Specialist or customer support role where I can leverage my skills in trading platforms, problem resolution, and customer engagement to contribute to organizational success while continuing professional growth.

Customer Support / Staff / Risk Management Team at My Funded FX / Seacrest Funded (2024-01 – 2026-02)

• Managed customer inquiries and support tickets through Intercom, ensuring timely and accurate responses.
• Assisted traders with account issues, platform navigation, and verification processes via live chat and Intercom messaging.
• Tracked and documented customer interactions in Intercom, escalating complex issues to relevant teams.
• Started as a Chat Moderator, assisting customers through Discord.
• Promoted to Staff; managed account-related concerns and conducted investigations.
• Reviewed daily reports for risk management, detecting potential copy-trading violations.
• Conducted KYC verification interviews to ensure account security and compliance.

Customer Service Executive at First Flight Courier Service (2021-10 – 2023-01)

• Managed inbound/outbound customer calls and emails for local and international shipments.
• Resolved escalated concerns, provided updates on shipment status, and ensured documentation accuracy.
• Assisted with reception duties and covered responsibilities during holidays and off-days.

Customer Service Representative at Sitel (2018-07 – 2020-09)

• Provided customer support for an Australia-based credit reporting bureau.
• Assisted with credit report inquiries, disputes, account management, and sensitive financial data handling.
• Escalated complex issues and guided customers on website usage and membership benefits.

Sales Consultant at Hyundai Philippines (2017-07 – 2018-05)

• Promoted and sold vehicles through direct sales, field marketing, and social media campaigns.
• Assisted clients with financing documentation and maintained long-term customer relationships.
• Developed in-depth product knowledge to effectively market vehicles.

Associate in Computer Technology – STI College Sta. Cruz, Laguna (2015 – 2017)