Technical Solution Engineer at Ericsson (2022-02 – 2026-05)
- Supported North America market operations during critical maintenance windows.
- Collaborated with cross-functional teams to ensure SLA compliance and customer satisfaction.
- Performed alarm analysis, KPI monitoring, troubleshooting, and service recovery activities (BB traces, etc).
- Coordinated with internal teams and stakeholders to resolve operational issues efficiently.
- Supported high-impact software upgrade projects involving more than 800 network elements per night during rollout activities.
- Maintained continuous communication with customers and operational teams during critical activities.
- Assisted in issue escalation tracking and follow-up to ensure timely resolution.
- Vervitiv M830B (Firmware Upgrade)
Wireless Engineer, Tier II (GSM/UMTS/LTE) at Huawei Mexico (2018-07 – 2022-02)
- Managed and executed remote telecom projects for LATAM customers.
- Acted as a key customer contact during maintenance windows and operational activities.
- Coordinated technical activities while ensuring compliance with agreed SLAs and customer expectations.
- Supported customer operations through troubleshooting, KPI analysis, and incident resolution (CSFB, HO, E2E traces, Capacity, Config, KPI degradation, etc).
- Monitored network performance and provided recommendations to improve service quality.
- Collaborated with internal departments (OSS/IT/Core/TX) and R&D teams to resolve critical customer issues.
- Conducted root cause analysis (RCA) and communicated findings clearly to customers and stakeholders.
- Provided timely resolutions in accordance with SLAs, minimizing service disruption and enhancing customer satisfaction.
- Supported integration and configuration of new network sites.
- Maintained accurate incident tracking and follow-up using internal ticketing systems.
- Developed strong experience working in customer-focused and high-pressure operational environments.
Infrastructure Engineer at ENI Networks (2018-01 – 2018-07)
- Installation & commissioning point to point, point to multipoint antennas.
- Deploy/align new radio links in licensed band and unlicensed band.
- Recover link services on site.
- Multi brand deployment backhauls: Siklu, RF Element, Mimosa, Cambium.
- Installation on tower.
Front Office Engineer at Huawei Mexico (2016-10 – 2018-01)
- Served as the first point of contact for customer incident reporting and support.
- Monitored and escalated network incidents to ensure timely resolution.
- Performed Level 1 troubleshooting and KPI monitoring activities.
- Maintained accurate ticket documentation and customer communication.
- Led a team of 7 Front Office Engineers, providing operational guidance and quality assurance support.
- Coordinated with multiple internal teams to ensure service continuity and issue resolution.
Engineer at INTEGSA (Inplant Alestra Data Center) (2016-07 – 2016-10)
- Experience using a fusion splicer.
- Handling of service orders issued by Axtel.
- Use of optical fiber analyzer.
- Conducting site survey.
- Implementation of structured cabling for Axtel and different customers.
Engineer Support at Hotel Staybridge (2015-12 – 2016-07)
- Managed IT resources and server administration activities (Zentyal Server).
- Responsible for quotations and procurement of new equipment.
- Performed warranty and maintenance follow-up activities.
- Managed PMS Opera system operations.
- Coordinated with vendors and suppliers for operational support (APC/PMS Oracle/Onity/Axtel).
