Pamela Ramirez

Project & Strategy Leader with 14+ years of experience leading digital transformation initiatives, business-technology alignment, and strategic programs across technology, security, and operational environments valued at USD 20M+. Strong background acting as a Business Partner between executive leadership, operations, and technology teams, translating business needs into scalable solutions, process optimization, and governance frameworks. Experienced in leading cross-functional initiatives, enterprise systems integration, and organizational transformation within regulated environments.

Proven ability to drive complex implementations, influence executive stakeholders, and ensure operational and financial performance while overseeing regulatory compliance, corporate governance, and certification frameworks. Demonstrated track record of building PMOs from the ground up, driving operational excellence, and enabling business growth through governance, process improvement, and vendor management.

Projects & Strategy at NOVITECH (2024-06 – 2026-02)

• Lead a MXN $349M (≈USD 20M) portfolio of strategic initiatives across technology, digital transformation, software development and operational programs, maintaining ≤5% variance in budget and timelines through gated PMO governance, Agile methodologies, risk management and executive dashboards.
• Acted as a strategic Business Partner between executive leadership, operations and technology teams, translating business and operational requirements priorizing demand, into scalable digital solutions, and translating operational needs into scalable digital solutions and transformation initiatives.
• Led digital transformation and enterprise systems integration initiatives, collaborating with cross-functional stakeholders and working within SAP ECC ecosystem environments and interconnected enterprise platforms to improve operational efficiency and business processes.
• Established and led the corporate PMO and Compliance Office, implementing governance frameworks, policies, document management systems and organizational controls that reduced project cycle times by 18% and improved resource utilization by 22%.
• Drove enterprise governance, regulatory compliance and organizational change initiatives, achieving zero nonconformities across federal audits and certification processes while safeguarding MXN $250M in strategic public-sector contracts.
• Prepared and delivered board-level executive presentations for CEO and leadership teams, consolidating portfolio performance, financial exposure, compliance status, audit readiness and strategic risks for decision-making.
• Improved operational performance through KPI frameworks, executive dashboards and process optimization initiatives.
• Recognition: Distintivo Empresarial de Trabajo Digno e Incluyente awarded by the Mexico City Ministry of Labor (2026).

Business Development Manager at NOVITECH, CYBOLT (2022-06 – 2024-06)

• Generated MXN $17M in new revenue, exceeding quota at 110% and driving BU growth by +14%.
• Managed a MXN $120M pipeline of technology projects, achieving a 42% win rate.
• Converted key customer pain points into end-to-end projects while sustaining NPS (Net Promoter Score) at 98%.
• Controlled top-tier accounts, ensuring 100% on-time cash collection for monthly invoicing of MXN $12M.
• Led cross-functional teams of up to 15 (Engineering, Finance, Legal, Developmente, Technology, Marketing), improving utilization from 76% to 89%.
• Reduced forecast variance from ±22% to ±7% via Salesforce dashboards; shortened DSO (Days Sales Outstanding) by 12%, unlocking MXN $2M in working capital.
• Embedded OKR reviews and post-mortems, raising gross margin per project by 3.5 pp within 12 months.
• Converted business opportunities into end-to-end technology projects, coordinating technical, financial and legal teams through project delivery lifecycle.

Project Manager at NOVITECH (2020-02 – 2022-06)

• Delivered three Technology Security projects valued at MXN 90M+, each awarded "Project of the Year" for cost, schedule, and quality.
• Led the nationwide implementation of a biometric enrollment platform (fingerprint, facial recognition and iris scanning) for Mexico's largest security client, enabling secure identity validation for 15M+ users and reducing identity fraud by 32% within the first year, while ensuring regulatory compliance and operational continuity.
• Managed MXN $40M in CAPEX and hardware procurement, overseeing vendor selection, contract execution and asset deployment to achieve 100% ROI while ensuring cost control, compliance and on-time delivery.
• Reconciled supplier accounts, securing MXN 1.5M per project and reducing implementation cost by 14%.
• Prepared and delivered executive-level presentations for senior management, consolidating project status, financial performance, risks and milestones into clear dashboards to support timely decision-making and portfolio governance.
• Implemented cost-control and financial tracking processes, standardizing budgeting, forecasting and variance analysis to improve cost predictability and support informed project decisions.

Talent and Development Specialist at SODEXO B&R (2017-06 – 2020-02)

• Coordinated regional Talent & Development initiatives across Mexico and international Sodexo operations, supporting cross-country alignment on performance, learning and people development programs.
• Led global performance appraisal and talent-review cycles, driving succession and retention planning for critical roles.
• Supported fast-track certification for NOM-025 and NOM-035, ensuring compliance in record time.
• Designed career paths for 350+ employees, aligning business needs with personal growth.
• Rolled out Sodexo Corporate University via LMS implementation; increased product-knowledge scores by 75%.
• Standardized T&D processes with PMO best practices (risk logs, OKRs, timelines).
• Provided HR evidence for ISO 27001 audits with zero findings related to information security.

B. A. in ADMINISTRATION – UAM (2011)

HR TECHNICIAN – UNAM (2006)