Hector Quezada

IT Service Desk Specialist with 3 years of experience in technical support, customer service, and employee development. Skilled in troubleshooting, conflict resolution, and working effectively under pressure. Highly organized, punctual, and committed to continuous improvement. Recognized for problem-solving abilities and delivering consistent high-quality results.

IT Service Desk Level 1 Agent at ATOS Global Delivery Center – EY Project (2023-01 – Present)

ItSupport & Sales - Go Daddy Project at SUTHERLAND GLOBAL SERVICES MONTERREY (2021-01 – 2021-12)

• Provided technical support to web developers on website-related issues and best practices.
• Experience in website design and development using platforms such as WordPress, cPanel.
• Proficient in the use of AI-powered tools such as ChatGPT, Canva, Claude, Copilot, Gemini and PowerPoint for creating images, videos, presentations, and marketing materials.
• Knowledge of web hosting, domain management, SSL certificates, corporate email configuration, and related web services.
• Experience working with WordPress plugins and themes, including Elementor and Astra.
• Created and managed promotional and informational content for social media platforms.
• Assisted with website maintenance, troubleshooting, and optimization to improve user experience and performance.

High School Diploma in Technical in Human Resources Administration