Rental Car Agent - Avis - El Paso, TX
(2025-02 - 2025-09)
Process rentals, sales, customer service
Car Rental Agent - Hertz - Las Vegas, NV
(2021-03 - 2024-02)
- Greet customers and provide information about car rental services
- Explain the terms and conditions of rental services to customers
- Answer customers' questions about rental services
- Listen to customers' concerns and address them appropriately
- Help customers choose the most suitable car for their needs
- Make reservations according to customers' requirements
- Check customers' driving license and other documents
- Process payments and provide customers with rental contracts
- Inspect cars for damage and cleanliness before rental
- Ensure that cars are returned in the same condition they were rented in
- Handle complaints and document all rental transactions
Rental and Customer Service Agent - Fox Car Rental - Tampa, FL
(2019-04 - 2020-04)
- Greeted clients as they arrived, answered the telephone, and provided them with information on their car rental agreement services and collecting payments.
- Handled client questions and complaints and worked to resolve overdue car rentals.
- Suggested additional options to customers based on their needs.
- Provided outstanding customer service in all customer interaction situations.
- Maintained a positive attitude and professional demeanor at all times.
- Took bookings and explained the terms of rental or leasing agreements.
- Completed paperwork with customers and taking payments
Brand Ambassador - Scannell Productions - Tampa, FL
(2017-10 - 2019-01)
- Represented a brand or company at events, trade shows, and promotions to raise brand awareness
- Engaged with customers and potential clients, answering questions and providing information about the brand or product
- Demonstrated product features and benefits, facilitating the consumer's understanding of the product or service
- Collected feedback from customers and relayed it to the company to help improve products or services
- Maintained an in-depth knowledge of the brand and its products or services to provide accurate information to the public
- Coordinated with marketing and sales departments to optimize promotional efforts
- Tracked and reported on engagement metrics, such as leads generated or samples distributed
- Attended training sessions or workshops to remain updated about the brand and its market strategy
- Handled promotional materials and ensured they were distributed effectively during events
Retail Cashier - Mgm grand hotel and casino - Las Vegas, NV
(2017-01 - 2018-09)
- Handled customer transactions accurately and efficiently
- Provided assistance to customers with queries
- Maintained cash float and balance registers
- Completed end of shift reports
- Reconciled discrepancies and verify cash totals
Retail/ Fine Jewelry Supervisor - Sears - Las Vegas, NV
(2009-10 - 2014-02)
- Provided exceptional customer service by providing expertise and advice on jewelry selection and care.
- Managed inventory by accurately tracking sales and restocking merchandise.
- Collaborated with the design team to create new pieces and maintain current inventory.
- Assisted customers with jewelry transactions of all types, including sales, trade-ups, returns special orders
- Handle administrative duties such as maintaining accurate records, and managing orders and shipments.
- Ensure all jewelry is displayed properly and maintain a clean and organized store environment.
- Collaborate with the marketing team to create and execute promotional events and campaigns.
