Customer Service Representative at Avantor (2025-10 – Present)
- Managed purchase orders, shipment tracking, and issue resolution via phone and ticketing systems.
- Met KPIs including productivity, quality, and adherence.
- Processed orders and quotations using SAP.
Trainer II at Concentrix (2023-09 – 2025-09)
- Deliver initial and ongoing training (customer service and technical support).
- Design training materials (manuals, guides, presentations, and case studies) aligned with KPIs and quality standards.
- Assess performance through roleplays, exams, and 1:1 feedback, applying coaching methodologies and SMART plans.
- Manage Salesforce platform.
- Provide technical support via phone and other communication channels.
- Knowledge of QuickBooks Desktop and QuickBooks Desktop Payroll.
Accounting Assistant at Grupo Comercial Lado S.A. de C.V. (2018-09 – 2022-12)
- Preparation and submission of DIOT (informative returns of operations with third parties) before SAT.
- Analysis and review of general balances and financial statements.
- Accounting records and policy reconciliation using Aspel COI.
- Support in preparing monthly and annual tax obligations.
- Management and filing of accounting documentation for internal and external audits.
Bilingual Customer Service Advisor at TTEC (2022-02 – 2022-09)
- Customer support for DoorDash app users (U.S., Canada, Philippines, Australia).
- Handled refunds, claims, and order tracking.
- Reviewed payments, unauthorized charges, and refunds.
- Menu updates through the app.
Financial Advisor at BBVA (2021-09 – 2022-02)
- Management of bank accounts.
- Sale of credit cards, debit cards, and loans.
- Provided financial advisory services.
- Expansion of credit lines.
