Maribel Moreno

Communication Sciences specialist with extensive experience in administrative management and customer service, eager to continue learning and growing professionally.

Customer Service Representative at Avantor (2025-10 – Present)

• Managed purchase orders, shipment tracking, and issue resolution via phone and ticketing systems.
• Met KPIs including productivity, quality, and adherence.
• Processed orders and quotations using SAP.

Trainer II at Concentrix (2023-09 – 2025-09)

• Deliver initial and ongoing training (customer service and technical support).
• Design training materials (manuals, guides, presentations, and case studies) aligned with KPIs and quality standards.
• Assess performance through roleplays, exams, and 1:1 feedback, applying coaching methodologies and SMART plans.
• Manage Salesforce platform.
• Provide technical support via phone and other communication channels.
• Knowledge of QuickBooks Desktop and QuickBooks Desktop Payroll.

Accounting Assistant at Grupo Comercial Lado S.A. de C.V. (2018-09 – 2022-12)

• Preparation and submission of DIOT (informative returns of operations with third parties) before SAT.
• Analysis and review of general balances and financial statements.
• Accounting records and policy reconciliation using Aspel COI.
• Support in preparing monthly and annual tax obligations.
• Management and filing of accounting documentation for internal and external audits.

Bilingual Customer Service Advisor at TTEC (2022-02 – 2022-09)

• Customer support for DoorDash app users (U.S., Canada, Philippines, Australia).
• Handled refunds, claims, and order tracking.
• Reviewed payments, unauthorized charges, and refunds.
• Menu updates through the app.

Financial Advisor at BBVA (2021-09 – 2022-02)

• Management of bank accounts.
• Sale of credit cards, debit cards, and loans.
• Provided financial advisory services.
• Expansion of credit lines.

Bachelor's Degree in Communication Sciences – Universidad Insurgentes (2018-09 – 2021-05)