Muhammad Amirul

Operations, Facilities & Events Executive at Tomaz Pickleball Club (2026-12 – 2026-08)

Managed end-to-end order processing, invoicing, inventory management, and delivery coordination using the Goldsoft ERP system, supporting the company's monthly sales target of approximately RM350,000 and ensuring efficient order fulfilment.
Handled warranty claims and provided after-sales support for JOOLA products, ensuring timely resolution of customer issues and high customer satisfaction.
Coordinated backend operations, customer inquiries, logistics support, and maintained accurate inventory and operational documentation to ensure smooth daily business operations.
Acted as the person-in-charge for Tomaz Pickleball Club in the absence of the owner and manager, overseeing facility operations, event coordination, and overall day-to-day operations

Relations Ambassador at International Commerce Centre (2025-04 – 2025-07)

Handling company's VIPs and VVIP's arrangements from register entry cards to Malaysia, booking hotels, data entry, picking up from airport and dropping off at hotel VIP's & VVIP's.
Coordinated all travel and hospitality arrangements for company VIPs and VVIPs, including entry card registration, hotel bookings, and itinerary planning
Handling property for boss such as taking care big boss house, data entry for every month like utilities and maintance fees, communicating with vendors, checking the house for any defects
Oversaw executive property operations, including monthly tracking and reporting of utility bills, maintenance fees and expenses.

Senior Content Moderator at Bytedance (2021-04 – 2025-03)

Reviewed, evaluated, and moderated user-generated content (live streams, text, images, and videos) to ensure compliance with platform community standards and content policies.
Identified and removed content that violated community guidelines, including hate speech, harassment, graphic violence, illegal activities, and other prohibited content.
Consistently achieved operational performance targets by reviewing approximately 500 live content cases per day, maintaining an Average Handling Time (AHT) of less than 2 minutes, and completing individual content reviews within 15 seconds while ensuring high accuracy and consistency.
Maintained strict confidentiality and safeguarded user data in accordance with company policies and data privacy requirements.

Customer Service Executive at WOWSHOP (2020-06 – 2021-03)

Handle incoming calls, emails, or chat messages related to products, services, orders, accounts, or technical issues Open and maintain customer accounts by recording account information.
Respond promptly to customer inquiries and support requests during on-call hours.
Troubleshoot problems and provide accurate, step-by-step solutions or escalate when necessary.

Guest Service Assistant / Night Auditor at Pulai Springs Resort (2019-01 – 2020-05)

Entered customer data using Hotel Concepts software and updated information whenever patrons changed rooms Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue
Attended to hotel guest complaint and ensured the issue was address and handle properly by management. Responsible to make daily, weekly, and monthly reports as per shift.

Guest Service Assistant at AirAsia (2018-01 – 2018-12)

Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
Verified identification and travel documents to efficiently board passengers for on-time departure.
Operated PA system to make announcements regarding flight activity.

Tentang