Chikamso Kindness

A versatile professional with a diverse background in biotechnology, administration, and data management. Previously worked as a biotechnologist, leveraging scientific expertise to contribute to research and development projects. Transitioned into administrative roles as a secretary, effectively managing correspondence, scheduling, and office operations.

Later served as a data entry officer, demonstrating strong organizational skills and attention to detail. Adaptable and resourceful, with a proven ability to collaborate across disciplines and support operational efficiency.

Customer Support Intern at Digital Witch Support community (2026-01 – 2026-04)

Utilized customer support tools such as Freshdesk, Trello, Asana, Intercom, Slack, Microsoft Teams, HubSpot CRM, E-mail platforms and Zapier to manage customer inquiries, streamline communication, and improve service efficiency.

• Joined a collaborative team group where members simulated real customer support scenarios
• Improved communication, problem-solving, and teamwork skills through hands-on practice
• Confidently handled support tasks in a real work environment

Data Entry Assistant at Star Unic Enterprises Nigeria (2024-06 – 2025-12)

Inputting data from paper into digital spreadsheets, updating the State's marketers' data and ensuring that the data are inputted correctly.

• Transfer marketers' data from hard copy to digital database
• Update marketers' information on a database
• Verify outdated data and make any necessary changes to records
• Provide administrative support
• Review data for errors
• Type in data quickly and accurately

Secretary at Anaedo social club (2023-04 – 2024-02)

Compose and prepare correspondence, report and presentations. Schedule and coordinate meetings, scheduling appointments and answering inquiries from visitors and callers. Monitor and order office supplies. Responsible for mails and budgets including other tasks under the request of supervisor.

• Accuracy in task such as data entry, record keeping and filing
• Processed, distributed and managed documents resulting in 50% improvement in efficiency
• Maintained office scheduling and event calendars
• Composed typed distributed daily reports and routine correspondence
• Collected and coordinated the flow of internal and external information

Teacher at Birabi Memorial Grammar School (2021-07 – 2022-08)

Making of lesson notes and lesson plans.

• Established the science club for agriculture in the school
• Instilled good morals and promoted scientific creativity all year round

Customer Care Representative at JAMANDAN AGRO FARMS (2019-10 – 2021-04)

Provide liaison between customers and the company by ensuring prompt and efficient processing of Orders, support for product usage and addressing any concerns or issues that arise after the purchase.

• Answering questions about company's products
• Processing orders and transactions, resolving issues and transactional problems
• Handling customers' complaints
• Collecting and analyzing customers feedback

Bachelor of science in Biotechnology – Ebonyi state university, Abakaliki (2019)

Diploma in Basic Microsoft packages – Fast connect computer college, Nnewi, Anambra state (2014)

Senior secondary school certificate – Federal Government Girls College, Owerri, Imo state (2012)

First school leaving certificate – Seat of Wisdom School, Nnewi, Anambra state (2006)