Omachi

Remote Customer Success and Support professional with experience helping customers and internal sales teams navigate products, processes, account issues, and service-related concerns. Experienced in handling customer inquiries through digital channels, managing follow-ups, resolving issues, coordinating with internal teams, and identifying recurring challenges that affect customer experience. Comfortable working independently in remote environments, maintaining clear communication, managing multiple customer requests, and ensuring unresolved issues are followed through to resolution.

Customer Success Associate at REMEDIAL HEALTH (2025-05 – 2026-04)

Served as a key point of contact for B2B customers, handling inquiries, account concerns, order issues, and service-related requests.

• Worked closely with sales agents to resolve customer concerns and ensure customers received appropriate support.
• Followed up on delayed orders, unresolved cases, and customer requests until appropriate resolution was achieved.
• Assisted customers with order placement and guided them through relevant processes.
• Conducted proactive outreach to dormant customers, identified reasons for inactivity, and supported reactivation efforts.
• Identified recurring customer issues and communicated relevant patterns and concerns to internal teams.
• Escalated account, order, and operational issues to the appropriate teams while maintaining communication with customers.
• Monitored customer engagement and purchasing behaviour to identify opportunities for retention and improved customer experience.
• Maintained accurate records of customer interactions, follow-ups, escalations, and customer activity.
• Collaborated remotely with sales and operations teams to address customer challenges and improve service delivery.
• Prepared customer engagement reports and communicated relevant insights to support decision-making.

Telehealth Support Specialist at FREELANCE / TELEHEALTH SUPPORT (2024-02 – Present)

Provide remote customer and patient support through digital communication channels.

• Respond to inquiries and guide users through available services and appropriate next steps.
• Coordinate virtual consultations, appointment scheduling, and follow-up communication remotely.
• Educate users on service processes and ensure they understand what is required from them.
• Follow up with users on outstanding requests and ensure concerns receive appropriate attention.
• Manage customer concerns with empathy, professionalism, and clear written communication.
• Facilitate WhatsApp-based health education sessions and maintain engagement with community members.
• Work independently while maintaining accurate communication and follow-up records.

Staff Nurse / Midwife at DYNAMIC HEALTH CARE CENTER (2024-02 – 2025-04)

Served as a first point of contact for patients and families, responding to questions and concerns professionally.

• Educated patients on procedures, services, and next steps to ensure clear understanding.
• Coordinated appointments, follow-ups, documentation, and communication between patients and healthcare professionals.
• Worked with doctors and other internal teams to resolve patient concerns and service-related issues.
• Managed multiple requests simultaneously while maintaining a professional and customer-focused approach.
• Identified patient concerns and escalated issues appropriately when additional support was required.

Front Desk / Receptionist at GRACE AND TRUTH SPECIALIST CLINIC (2023-06 – 2023-12)

Served as the first point of contact for patients and visitors.

• Responded to inquiries and provided accurate information about services and appointments.
• Scheduled appointments and coordinated communication between patients and relevant staff.
• Handled complaints and directed unresolved concerns to the appropriate department.
• Maintained accurate records and supported smooth daily administrative operations.
• Provided professional and welcoming customer service in a busy healthcare environment.

Registered Midwife – College of Nursing Sciences, Alex Ekwueme Federal University Teaching Hospital (2023)