Ekpoawan Orok

Motivated hospitality and customer service professional with over four years of experience in restaurant operations, customer service, and team supervision. Skilled in guest relations, problem-solving, conflict resolution, and delivering exceptional service in fast-paced environments. Proven ability to coordinate staff, handle customer concerns professionally, and maintain high standards of service. Seeking to contribute my experience and dedication to a reputable hospitality organization.

Restaurant Supervisor at The Place Restaurant (2022-05 – 2024-12)

• Supervised daily restaurant operations to ensure smooth service delivery and customer satisfaction.
• Managed front-of-house staff including waiters, cashiers, and kitchen assistants.
• Handled customer complaints professionally and resolved issues promptly.
• Ensured cleanliness, hygiene, and food safety standards were maintained.
• Monitored inventory levels and coordinated stock replenishment.
• Trained new staff on customer service and operational procedures.
• Coordinated shift schedules and maintained adequate staffing levels.

Waitress at No5 Lounge (2025-09 – 2026-02)

• Welcomed guests warmly and ensured a pleasant dining experience.
• Took food and beverage orders accurately and efficiently.
• Served meals and drinks while maintaining excellent customer service standards.
• Assisted customers with menu selections and responded to inquiries.
• Maintained cleanliness and proper table arrangements.
• Worked closely with team members to ensure smooth lounge operations.
• Processed customer payments and handled transactions accurately.
• Ensured guests received prompt and professional service throughout their visit.

B.Sc. in Mass Communication – National Open University of Nigeria (2025 – 2028)