Elizabeth Ndikata

Healthcare administration professional with 3+ years of hands-on hospital experience across HMO claims and preauthorization, EMR/EHR support, patient registration, appointment scheduling, medical administrative support, departmental coordination, documentation, and front desk operations. Experienced in verifying HMO eligibility, requesting authorization, preparing and submitting claims, tracking pending issues, and coordinating with clinical and administrative teams. Proficient in Medicloud, EMR/EHR workflows, Microsoft Office, Excel, and Google Sheets.

BSc in Healthcare Management with additional training in medical virtual assistance, quality, agile project management, and professional development.

Medical Virtual Assistant Intern at Freelancing Academy – MEDVA Internship (2026-09 – Present)

• Currently completing a five-week practical internship in medical virtual assistance and healthcare administration using simulated client and patient data.
• Practicing EHR/EMR workflows, virtual scheduling, appointment coordination, electronic documentation, and healthcare communication tools.
• Continuing to build hands-on experience with digital healthcare tools and structured administrative workflows; additional modules are still ongoing.

HMO Claims & Authorization Officer at Raybirth Hospital and Allied Services (2025-02 – Present)

• Verify HMO patient eligibility, request preauthorization/PA codes, and review required information before authorized services are processed.
• Prepare and submit HMO claims to Total Health Trust (THT) through the Medicloud portal, maintaining accurate supporting documentation and claim records.
• Track claim status and follow up on pending, delayed, or documentation-related issues, coordinating with relevant hospital teams to support timely resolution and reimbursement.

Departmental Secretary, Ultrasound Unit at Raybirth Hospital and Allied Services (2025-01 – Present)

• Coordinate ultrasound appointments and patient scheduling, aligning departmental workflow with sonologist availability and patient needs.
• Prepare, type, organize, and distribute scan reports to authorized doctors, nurses, and patients while maintaining confidentiality.
• Maintain imaging records and coordinate patient/clinical communication to support timely service delivery and smooth departmental operations.

EMR & Administrative Support / Front Desk Receptionist at Raybirth Hospital and Allied Services (2024-01 – 2024-12)

• Served as the first point of contact for patients, handled phone calls and enquiries, scheduled appointments, and supported a professional patient experience.
• Registered patients and maintained Electronic Medical Records (EMR), coordinated patient flow with the OPD, and supported accurate, complete documentation.
• Processed out-of-pocket payments and supported cashier functions while maintaining accurate financial and medical records.
• Improved documentation and appointment coordination, contributing to an approximately 40% reduction in documentation errors.

Student Trainee at Clinical Posting / Industrial Training (2023-06 – 2024-07)

Hospital-based rotational posting

• Completed rotational postings across Nursing, Administration, Laboratory, and Pharmacy departments.
• Gained practical exposure to hospital workflows, patient support, records handling, and interdepartmental coordination.

Bachelor of Science (BSc) in Healthcare Management (Hons.) – Global Wealth University (2022-03 – 2025-07)