Emmanuel Sanni

Results-driven professional with extensive experience in customer service, banking operations, hospitality management, and education. Proven track record in delivering exceptional customer experiences, managing financial transactions, and working effectively in fast-paced environments. Strong analytical skills with expertise in problem-solving and team collaboration. Seeking to leverage technical knowledge and interpersonal skills to contribute to organizational goals in a dynamic environment.

Customer Service Representative at GUARANTY TRUST BANK (GTB) (2023-01 – Present)

• Provide exceptional customer service to clients, handling inquiries, complaints, and account-related issues with professionalism and efficiency
• Process banking transactions accurately including deposits, withdrawals, transfers, and account maintenance
• Educate customers on banking products and services, contributing to cross-selling initiatives
• Maintain detailed records of customer interactions and transactions in compliance with banking regulations
• Collaborate with team members to achieve branch targets and improve service delivery standards

Volunteer at TODAY FOR TOMORROW FOUNDATION (TFTFYOLA) (2021-01 – 2021-12)

• Supported community outreach programs and educational initiatives
• Assisted in organizing and coordinating foundation events and activities
• Collaborated with team members to achieve foundation objectives and community impact goals

Enumerator at NORWEGIAN REFUGEE COUNCIL (NRCYOLA) (2021-01 – 2021-12)

• Conducted field surveys and data collection for humanitarian projects
• Ensured accuracy and completeness of survey data while maintaining confidentiality
• Collaborated with project teams to meet data collection targets within specified timelines

Physics Teacher at GENERAL MURITALA MUHAMMED COLLEGE (YOLA) (2021-01 – 2021-12)

• Developed and delivered engaging physics lessons aligned with curriculum standards
• Assessed student performance and provided constructive feedback to support academic growth
• Created a positive learning environment that encouraged student participation and inquiry

Quick Teller at FIRST CITY MONUMENT BANK (ABUJA) (2017-01 – 2017-12)

• Processed electronic bill payments and fund transfers for customers efficiently
• Provided assistance to customers on using Quick Teller services and troubleshooting technical issues
• Ensured compliance with banking procedures and maintained transaction accuracy

Cashier at MEKANEMS LTD (ABUJA) (2013-01 – 2013-12)

• Processed customer transactions accurately and efficiently using POS systems
• Handled cash, credit card, and mobile payment transactions while maintaining proper documentation
• Provided excellent customer service and resolved payment-related inquiries

Higher National Diploma (HND) in Physics and Electronics – Federal Polytechnic Nasarawa (2014-01 – 2019-12)

Senior Secondary School Certificate (SSCE) – Government Science Secondary School, Ogori (2006-01 – 2012-12)

Primary School Leaving Certificate – Uburu Nur/Pri School, Ogori (2000-01 – 2006-12)