Evelyn Unongo

Detail-oriented and service-driven Customer Service Officer with experience across healthcare, financial services, pharmacy, and administrative environments. Adept at managing front-desk operations, patient and client interactions, insurance verification, and service resolution while maintaining professionalism and confidentiality. Strong background in customer relations, records management, coordination with internal teams and external partners, and administrative support.

Known for clear communication, organization, and the ability to adapt quickly in fast-paced, customer-focused settings.

Customer Service Officer - CarePoint Hospital - Egbeda, Lagos

(2025-01)

• Serve as the first point of contact for patients by providing courteous reception services, addressing inquiries, and ensuring a positive patient experience at all times.
• Verify HMO eligibility, process authorizations, and manage approval workflows while liaising with insurance providers to resolve coverage and claims-related matters.
• Coordinate specialist appointments, communicate schedules to patients and nurses, and maintain accurate patient and insurance records in line with hospital policies.

CUSTOMER SERVICE REPRESENTATIVE - Credit Express Limited - Victoria Island, Nigeria

(2022-06 - 2024-12)

• Handled inbound and outbound customer interactions via phone, email, and chat platforms to address inquiries, complaints, and service requests professionally.
• Documented customer interactions accurately within CRM systems while providing clear information on products, services, and account-related concerns.
• De-escalated customer issues through effective communication techniques and ensured follow-up on commitments made to clients.
• Managed reception and customer service functions by welcoming clients, responding to inquiries, and ensuring smooth daily front-desk operations.
• Processed transactions using POS systems, handled administrative tasks, and maintained confidentiality of customer and company information.
• Supported service quality by assisting with customer feedback collection, training new staff, and adhering strictly to organizational procedures.

RECEPTIONIST/CUSTOMER CARE OFFICER - Med Express Pharmacy - Lekki Phase 1, Nigeria

(2021-02 - 2022-06)

• Managed reception and customer service functions by welcoming clients, responding to inquiries, and ensuring smooth daily front-desk operations.
• Processed transactions using POS systems, handled administrative tasks, and maintained confidentiality of customer and company information.
• Supported service quality by assisting with customer feedback collection, training new staff, and adhering strictly to organizational procedures.

SCHOOL SECRETARY AND SUBJECT TEACHER - Ediac Heritage Model College - Ifo, Nigeria

(2019-06 - 2020-05)

• Performed secretarial and administrative duties including record keeping, scheduling, reception management, and handling official correspondence.
• Supported academic activities by teaching assigned subjects, preparing lesson materials, and monitoring student performance and attendance records.
• Assisted visitors and staff by providing accurate information while ensuring compliance with school policies and confidentiality standards.

LABORATORY ASSISTANT - Nigeria Police Hospital - Ikoyi, Nigeria

(2015-12 - 2016-12)

• Assisted in laboratory operations by preparing, labeling, and recording patient specimens in accordance with standard procedures.
• Supported routine diagnostic tests while ensuring proper sanitation of laboratory spaces and equipment to prevent contamination.
• Verified equipment functionality, followed testing protocols, and maintained accurate documentation of laboratory activities.

LABORATORY INTERN - Nigeria Police Hospital - Ikoyi, Nigeria

(2014-07 - 2014-10)

• Supported laboratory staff in conducting tests by following standard operating procedures and maintaining accurate experimental records.
• Assisted with equipment cleaning, calibration checks, and preparation of materials for laboratory use.
• Compiled laboratory data and contributed to written reports while adhering to safety and quality guidelines.

SALES REPRESENTATIVE - Multiker Supermarket - Victoria Island, Nigeria

(2011-09 - 2012-12)

• Assisted customers with product selection by explaining features, pricing, and ongoing promotions in a clear and friendly manner.
• Maintained sales records, updated transaction details, and supported daily merchandising and shelf arrangement activities.
• Built positive customer relationships through responsive service, handling billing inquiries, and resolving basic concerns.

Higher National Diploma (HND) - Science Laboratory Technology (Microbiology Option) - Benue State Polytechnic

National Diploma (ND) - Science Laboratory Technology - Benue State University

High School Diploma - West African Examinations Council - Command Secondary School