Femi Shittu

A dynamic and results-driven professional with extensive experience spanning hospitality management, operations coordination, fleet logistics, and customer service. Holder of a B.Ed in Guidance and Counselling from Ahmadu Bello University, with a proven track record of leading teams, overseeing daily operations, and maintaining high service standards across multiple industries. Certified in Digital Literacy, Peace Building & Conflict Management, and Drug Crime Surveillance.

Adaptable, disciplined, and capable of delivering results independently or within a team.

Head of Fleet Operations - Mactay Partnership

• Directed end-to-end fleet management operations, ensuring optimal vehicle availability, performance, and compliance
• Supervised and managed a team of drivers and logistics support staff, enforcing safety regulations and company policies
• Planned and optimised vehicle routing and deployment schedules to reduce costs and improve delivery timelines
• Monitored and coordinated preventive maintenance, servicing, and emergency repairs for all fleet assets
• Maintained comprehensive fleet records including fuel logs, mileage reports, vehicle documentation, and driver performance data
• Liaised with transport regulatory authorities to ensure full legal compliance including vehicle licensing and insurance renewals
• Prepared and submitted periodic fleet performance reports and cost-efficiency analyses to senior management
• Sourced and managed relationships with external vendors, mechanics, and service providers for operational continuity

Manager - Jerry Marriot Hotel GRA, Zaria - Zaria

• Oversaw the day-to-day administration and operations of the hotel, ensuring smooth running of all departments
• Supervised front desk, housekeeping, food & beverage, and support staff, maintaining high standards of service delivery
• Developed and implemented operational policies and standard procedures to improve guest satisfaction and staff performance
• Managed staff scheduling, performance appraisals, and on-the-job training to build a high-performing team
• Handled guest relations, resolved complaints professionally, and ensured a consistently positive guest experience
• Oversaw procurement, inventory management, and vendor relationships to ensure cost-effective operations
• Monitored hotel revenue, controlled operational expenditure, and prepared financial and occupancy reports for ownership
• Ensured compliance with health, safety, and hospitality regulatory standards at all times
• Coordinated events, reservations, and VIP guest services, maximising occupancy and revenue opportunities

Customer Care & Distribution Coordinator / Supervisor - Guinness Company, Benin - Benin

• Coordinated and supervised day-to-day customer care and product distribution operations across assigned territories
• Managed and mentored a team of customer service and distribution field staff, ensuring adherence to company standards
• Monitored and evaluated distribution routes, identifying inefficiencies and implementing corrective measures to improve delivery performance
• Served as the primary liaison between clients, distributors, and internal sales and logistics teams
• Resolved customer complaints, queries, and service failures promptly, escalating complex cases to line management
• Oversaw inventory and stock management at distribution points, ensuring adequate supply and minimising wastage
• Prepared daily, weekly, and monthly reports on distribution activities, customer feedback, and team performance
• Maintained strong client relationships to drive repeat business, loyalty, and positive brand representation

Customer Care Officer - Cubana Transport Agency, Abuja - Abuja

• Attended to passenger enquiries, ticketing requests, and travel information across all routes
• Managed the boarding process, ensuring orderly departure procedures and accurate passenger manifests
• Resolved passenger complaints and service issues promptly, maintaining high satisfaction levels
• Coordinated with drivers and operations staff to ensure punctual dispatches and arrivals
• Maintained accurate daily transaction records and submitted operational reports to management
• Promoted company transport services and participated in customer retention and marketing initiatives

B.Ed - Guidance and Counselling - Ahmadu Bello University (ABU), Zaria (2015-09 - 2016-06)

NCE - National Certificate in Education - Federal College of Education, Zaria (2001-09 - 2004-06)

N.Y.S.C Certificate - National Youth Service Corps - Ahmadu Bello University, Zaria (2011-09 - 2015-06)

SSCE - Senior Secondary School Certificate - Senior Secondary School, Zaria (2000-06)

First School Leaving Certificate - Buks International Secondary School, Zaria (1994-09 - 2000-06)