Godswill Amos
Customer Success | Operations | Client Relations | Administration
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About
Versatile customer-facing and operations professional with experience across customer success, customer support, administration, front office operations and team supervision. Proven ability to manage high-volume client interactions, improve service delivery, coordinate workflows and build lasting customer relationships. Experienced with HubSpot, Zendesk, Salesforce and Microsoft Office. Adept at problem solving, stakeholder communication, reporting and process improvement.
Seeking Customer
Success, Operations, Administrative, Facility Coordination or Client Relations positions.
Experience
Customer Relations Specialist - Utogenix (UK)
(2023-01 - 2024-12)
- Analysed customer behaviour to improve engagement.
- Managed escalations and maintained high client satisfaction.
- Implemented follow-up processes that improved customer retention.
- Prepared reports and collaborated across teams.
Customer Care Agent - Msport
(2022-01 - 2022-12)
- Managed 50+ enquiries daily.
- Resolved complaints across multiple channels.
- Retained customers through excellent communication.
Customer Care Supervisor - Niz Services
(2021-01 - 2022-12)
- Supervised daily service operations.
- Reduced response time by 20%.
- Coached staff and monitored performance.
Front Desk Officer - Premium Ideas
(2018-01 - 2020-12)
- Managed reception, scheduling and administration.
- Supported visitors, documentation and office coordination.
Education
B.Sc. - Physiology - University of Calabar (2020-01 - 2021-12)
