Ibukun Jacob
IT support analyst | CGSA Certified
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About
Dedicated IT engineer with extensive networking and IT support experience. Skilled in front-end web development areas of drafting and great web design concept. Certified CCTV expert in Installation, designing, configuration and implementation with GSC/HSC (General Security Certification/Hikvision Security Certification) certifications.
Proven history of meeting company goals, utilizing consistent and organized practices. Proven records of working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Confident with exemplary expertise in routine application maintenance tasks, including troubleshooting and testing to improve user satisfaction.
Complex problem-solver with analytical and driven mindset.
Experience
Feb. 2023 - Current
IT Support Specialist and Engineer
African Industry Group, Ikoyi - Lagos
- Installing and configuring computer hardware, software systems, network, and printers.
- Provide 1st line support and investigation support for all incidents and service requests raised for system issues
- Installation of windows and updating group policy where necessary
- Configuration of VOIPs (Avaya models are: 1616-Blk, 1608-1, J139 )
- Setting up teleconferencing room at various branch of the organization with Poly Trio C60, Desktop PC & 55inc Smart TV
- Upgrading client’s laptop/troubleshooting and repairs
- Managing all user end administration such as onboarding and offboarding
- Repairing and replacing equipment where necessary /contacting external vendor where required
- Managed client’s expectation to build good relationship with them.
- Assisting clients both on-site and remotely using the very latest tools (RVNC/anydesk /Teamviewer etc)
- Provide Networking and Infrastructure support on switch configuration, Routers and Firewall
- Maintaining and troubleshooting a wide variety of Windows OS and client software applications, Office 365 administration and cloud applications
- Configuring of CCTV cameras (NVR/DVR) and maintaining over 3 NVRs + 37 IP cameras using IVMS software.
HFP Paving Stones Limited (African Industries Group), Ibeju Lekki - Lagos
- Designing and implementing new network solutions and improving the efficiency of current networks
- Installing, configuring, and supporting network equipment including routers, proxy servers; switches, WAN accelerators, DNS and DHCP
- Arranging scheduled upgrades
- Investigating faults in the network
- Act as Tier two escalation point from frontline support team as well as tech team
- Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software and peripheral devices.
- Manage security solutions, including firewall, anti-virus and intrusion detection systems.
- CCTV Installation, configuration, and maintenance.
- Troubleshoot and resolve software defects and issues
African Foundry Limited (African Industries Group), Ogijo – Ogun State
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Ensure all queries to the IT team are logged using the IT helpdesk, and ensuring feedback is provided in a timely manner
- Installation of printers / laying of cables for network path and CCTV
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Learn various tools used in Installation of windows / several user applications.
- Learn the technicality of radio (cambium) installation and routers.
- Trouble desktop PCs and Installation of synology on clients PC
Education
- Tai Solarin University of Education, Ijagun – Ogun 2016
- Sham-el-deen Senior Grammar School, Itumaja 2009
- Ayetoro Primary School, Randle Avenue Lagos 2004
