Isidore Anyogo

Remote-ready IT Support and Technical Support Specialist with over 8 years of hands-on experience delivering first-line technical assistance, diagnosing hardware/software bottlenecks, and administering secure Active Directory environments. Proven track record of managing ticketing queues with a 95% customer satisfaction (CSAT) rating while sustaining 100% critical system uptime. Exceptionally skilled at translating complex technical solutions for non-technical users and collaborating across distributed teams.

IT Support / Technical Support Specialist - Police Secondary School

(2016-04)

• Administered user accounts, permission groups, and access controls within Active Directory, enforcing endpoint security protocols to maintain zero major security breaches.
• Established and executed diagnostic playbooks and preventative maintenance routines on workstations, printers, and peripheral devices, successfully decreasing equipment downtime by 40%.
• Conducted systematic, weekly network security audits and hardware performance reviews to optimize bandwidth allocation and defend active.

Computer Educator – Web Development & IT Security - Tower of Ivory Schools

(2017-04 - 2018-07)

• Managed the deployment, calibration, and long-term maintenance of 40+ classroom IT assets, boosting overall hardware reliability by 30%.
• Owned technical assistance workflows for school faculty, resolving an average of 10 complex software and application tickets weekly and accelerating software setup speeds by 30%.
• Designed and facilitated specialized instructional modules on Windows OS architectures, network fundamentals, and secure web practices to over 200 students annually.

Financial & IT Operations Assistant - Watershed Ventures

(2008-07 - 2014-10)

• Validated and audited of digital operation database records, reducing payroll and ledger entry errors by 30%.
• Monitored and maintained critical system dashboards, ensuring 100% uptime during vital end-of-month financial reporting cycles.
• Diagnosed and resolved software utility, database connection, and local hardware issues for administrative staff, cutting internal resolution times by 15%.

Bachelor of Science - Geography & Environmental Science - University of Calabar, Cross River State