Precious Umoh

Customer-focused and organized professional with experience supporting customers, handling administrative tasks, maintaining accurate records, and managing day-to-day operations. Hands-on training in CRM systems, ticket management, email and chat support, data entry, workflow automation, and digital collaboration. Experienced with HubSpot, Freshdesk, Zapier, Google Workspace, Microsoft Office, Trello, Asana, and ClickUp.

Strong communication, active listening, problem-solving, follow-up, and time-management skills, with a professional and empathetic approach to customer service. Seeking a Customer Service & Administrative Assistant role where I can support customers, internal teams, and daily business operations effectively.

IT Support - Digital Witch IT Support Team

(2026-07)

• Provide practical customer-support assistance through simulated email and chat scenarios, focusing on clear communication, issue identification, and professional responses.
• Use HubSpot CRM and Freshdesk to create and manage customer contacts, deals, and support tickets while keeping records organized.
• Practice ticket triage, issue documentation, status updates, and escalation workflows in customer-support simulations.
• Build workflow automations with Google Forms and Zapier to streamline customer information capture and follow-up processes.
• Use Trello, Asana, and ClickUp to organize tasks, collaborate on projects, and manage digital workflows.

Patent Medicine Practitioner - Sediong Patent Medicine Store, Uyo - Uyo

(2021 - 2025)

• Handled customer inquiries and assisted customers with over-the-counter healthcare product selections based on their needs.
• Communicated with customers professionally and courteously, providing attentive service and clear information.
• Maintained accurate inventory and sales records, supporting reliable day-to-day operations.
• Built positive customer relationships through responsive service, active listening, and consistent follow-through.

Front Desk Officer - Remlord's Tours and Car Hire Services

(2019 - 2020)

• Served as a first point of contact for clients and visitors, creating a welcoming and professional customer experience.
• Handled phone calls, emails, and customer inquiries and communicated information clearly.
• Scheduled appointments and maintained organized office records.
• Supported customer needs promptly while coordinating routine administrative tasks.

B.Sc. - Microbiology - University of Calabar (2016 - 2021)

National Diploma (ND) - Science Laboratory Technology - Heritage Polytechnic, Eket (2013 - 2015)