Miracle Ojukwu

Administrative and client support professional with hands on experience managing multiple accounts, handling high volume communications and delivering accurate, timely reports. Skilled in Asana, Trello,Google Workspace and digital platforms. Known for a proactive communication style, strong attention to detail and the ability to meet strict deadlines without compromising quality.

Customer Support Specialist at Odogwu Nwanyi Thrift (2025-09 – 2025-12)

• Managed inbound client communications across WhatsApp, Telegram, and Facebook, ensuring all inquiries were responded to promptly and professionally.
• Provided customers with accurate and detailed product information including pricing, sizing, colour and availability to support purchase decisions.
• Escalated payment confirmations to management in real time, maintaining accurate order records and reducing fulfillment errors.
• Tracked and followed up on pending customers to convert inquiries into confirmed sales, contributing to consistent daily revenue.
• Prepared and submitted daily sales activity reports covering inquiries, confirmed orders and payments ensuring full visibility for management.
• Maintained a professional, warm tone in all client interactions, resulting in repeat customer engagement and positive feedback.
• Supported the uploading and promotion of product listings on social media platforms when required.
• Handled escalated complaints calmly and de-escalating situations and preserving client relationships.

Pharmaceutical Sales Representative at Codix Pharmaceutical

Short-term Engagement

• Represented Codix Pharmaceutical products at a targeted outreach program, engaging potential customers through direct communication.
• Generated qualified leads through active prospecting, successfully converting prospects into buyers within a condensed timeline.

– Nnamdi Azikiwe University