Napoleon Uwem

IT support professional with 4+ years of experience providing Level 1 and Level 2 technical support to end users, both on-site and remotely, across multi-site oil and gas environments in Port Harcourt. Skilled in troubleshooting desktops, laptops, workstations, printers, and peripheral devices, installing and maintaining Windows operating systems and business applications, and diagnosing hardware and software faults with appropriate corrective action. Configures and manages user profiles, email accounts, and Microsoft Office applications, with hands-on support for Microsoft Outlook, Teams, OneDrive, and SharePoint across a distributed, 100+ user base.

Holds a Cisco CCNA and is completing Microsoft Azure Administrator (AZ-104) certification. Open to relocating to Akwa Ibom for the right opportunity.

IT Support Technician (Dispatch) at Softmix Group (2026-06 – Present)

• Provide Level 1/Level 2 on-site and remote IT dispatch support to end-client sites, troubleshooting hardware and software issues and performing OS imaging/re-imaging with remote guidance.
• Support end-user workstations, printers, and peripherals via on-site helpdesk visits, resolving standard tickets within contractual SLAs (1-hour acknowledgment, 2-hour on-site resolution).
• Escalate complex issues to the client's internal IT team with documented resolution notes.

IT Lead at Mudiame International Institute (2023 – Present)

• Lead all IT operations for a training institute, ensuring uninterrupted technology support for sessions of 20–40 trainees per cohort.
• Diagnose and resolve connectivity and hardware issues on the spot during live sessions, keeping disruptions minimal.
• Manage IT asset procurement, configuration, and lifecycle, ensuring equipment is fit for purpose before each cohort begins.

IT Technical Support Officer at Mudiame International Limited (2022 – Present)

• Provide Level 1 and Level 2 end-user support for 100+ users across five active oil and gas sites — Marconi Yard, Oilserv, Aveon, and Ponticelli Yard — both on-site and remotely.
• Install, configure, and maintain Windows 10/11 operating systems, business applications, and Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint support.
• Diagnose and resolve hardware, software, and network connectivity faults, deploying on-site fixes and remote support via AnyDesk, TeamViewer, and RDP.
• Configure and manage user profiles, email accounts, and Active Directory group policies, including machine joins, removals, and domain controller maintenance.
• Manage network printers, print servers, and peripheral devices, and configure MikroTik/TP-Link network equipment.
• Inherited existing IT infrastructure and resolved long-standing network stability issues, standardising hardware configurations to reduce recurring faults.

B.Sc. in Industrial Chemistry – University of Port Harcourt (2019)