Olalekan Abass

IT Support professional with 3+ years of hands-on experience providing first-line technical support and incident resolution for web-based and e-commerce platforms. Skilled in diagnosing issues related to customer accounts, orders and transactions, checkout functionality, and platform access/authentication, and in managing support tickets end-to-end using tools including Trello and Zoho Desk. Experienced escalating complex issues to development and QA resources, maintaining incident logs and root-cause documentation, and identifying recurring defects to support platform stability.

Also comfortable with Google Workspace and Microsoft 365 administration, hosting/DNS management, and CMS troubleshooting (WordPress, React/Vite), with a track record of clear communication with non-technical stakeholders.

Founder & IT / Technical Support Lead at Brandeon Digital (2025 – Present)

• Serve as the primary point of contact for platform and technical issues reported by client businesses and their customers, managing support requests end-to-end using Trello and Zoho Desk.
• Diagnose and resolve first-level issues across e-commerce and web platforms — including customer account access, orders and transactions, checkout functionality, and platform authentication — with full support ownership of an e-commerce platform built on React/Vite for client Jutoks Fashion.
• Escalate complex platform and code-level issues to development resources when needed, track issues through to resolution, and maintain logs of incidents, root causes, and fixes to speed up future diagnosis.
• Identify recurring bugs and usability issues across client platforms and recommend corrective fixes to reduce repeat incidents and support platform stability.
• Set up and administer Google Workspace accounts, business email, and user permissions for multiple client organisations, managing onboarding, access control, and account troubleshooting.
• Deploy and maintain websites on cPanel, Netlify, and Vercel hosting; handle DNS configuration, SSL setup, domain management, and environment variable troubleshooting for React/Vite and WordPress projects.
• Configure and maintain automation workflows using n8n and Make.com, integrating external APIs and AI tools — including troubleshooting broken nodes, authentication errors, and API connectivity issues.

Site & Procurement Support Officer (Corps Member) at Reynolds Construction Company (RCC) — Lagos-Ibadan Expressway Project (2024-04 – 2025-01)

• Operated project documentation and materials-tracking systems in Microsoft Excel across a multi-site federal road project, maintaining accurate digital records and audit-ready logs for senior engineers.
• Coordinated with external vendors and contractors to resolve supply-chain issues; used digital project management tools to monitor stock levels, flag anomalies, and report status to engineering and finance stakeholders.

Project Management & Procurement Intern at Homestead Projects (2022-08 – 2023-11)

• Implemented organised digital filing and tracking systems for contracts, invoices, and supplier correspondence, reducing document retrieval time and improving cross-functional communication.
• Managed a vendor database using Microsoft Excel and Salesforce CRM, keeping supplier contacts, pricing history, and performance records current and accessible across engineering, architecture, and contractor teams.

B.Sc. in Civil Engineering – Olabisi Onabanjo University (2016-10 – 2023-01)