Olaniyi Olanrewaju

Customer Support Professional with 3+ years of experience in customer service, client relationship management, sales and operational support. Experienced in handling customer enquiries, resolving complaints, assisting with billing and subscription issues, maintaining accurate customer records and escalating complex concerns when necessary. Strong communication, problem-solving and interpersonal skills, with experience supporting customers across telecommunications and financial services.

Customer Service Representative - Outcess Solutions / MultiChoice (GOtv)

• Handled inbound customer calls and enquiries, providing accurate information about products, services and account-related concerns.
• Resolved customer complaints relating to billing, subscriptions, service activation and other account issues.
• Listened actively to customers to understand their concerns and provided appropriate solutions or escalated issues when required.
• Updated customer information and interaction records accurately using the company's CRM/customer service platform.
• Guided customers through available service options and procedures while maintaining a professional and helpful approach.
• Followed up on customer concerns and ensured issues were properly addressed.
• Maintained a positive customer experience while handling a high volume of enquiries.

Sales Associate / Insurance Agent - Stanbic IBTC Insurance

• Engaged prospective and existing customers to understand their needs and recommend suitable insurance solutions.
• Explained insurance products, benefits, payment structures and policy terms clearly to customers.
• Built and maintained positive relationships with clients through regular communication and follow-up.
• Responded to customer questions and provided assistance throughout the sales and customer relationship process.
• Maintained accurate customer and sales documentation.
• Developed strong communication, persuasion and relationship-management skills through direct client interaction.

Affiliate Marketer - Wind Electric Nigeria - Abeokuta, Ogun State

(2024-07 - 2024-11)

• Communicated product information to prospective customers and responded to enquiries.
• Assisted customers in understanding available products and services.
• Maintained professional communication with prospective clients throughout the engagement process.
• Followed up with leads and supported customer conversion.

IT & Surveillance Support

• Assisted with monitoring CCTV systems and internet/server operations.
• Observed system status and reported issues requiring attention.
• Developed attention to detail, monitoring and problem-solving skills.

Higher National Diploma (HND) - Kanmi Alo Interlink Polytechnic, Ijebu Ijesa (2023 - 2025)

National Diploma (ND) - Harvarde College of Business and Management Science (2021 - 2022)