Muibat Bello

A results-driven and highly articulate professional with a strong track record in cold calling, customer service, lead qualification, conversion optimization, and client engagement. Recognized for delivering persuasive, value-focused conversations, effectively navigating objections, and converting prospects into qualified opportunities while ensuring a positive customer experience. Combines efficiency in high-volume call environments with strong attention to detail in CRM, consistently meeting targets and contributing to revenue growth.

Cold Calling Executive at IQI Technology Limited (2025-03 – Present)

• Conducted 400 – 500 outbound calls daily, generating a consistent pipeline of qualified leads.
• Achieved a 25% lead-to-opportunity conversion rate by identifying clients needs and positioning tailored solutions.
• Transferred 3 – 5 warm leads per day to the sales team, contributing to increased conversion rates.
• Handled objections professionally, maintaining high engagement and a positive client experience.
• Consistently exceeded daily and weekly KPIs, including call volume, lead generation and successful handoffs.
• Maintained accurate records of 100% of client interactions in CRM and communication platforms (Convoso, Slack, Google Workspace) for efficient follow-ups.
• Partnered with sales and customer success teams to improve lead quality and enhance client retention.

Customer Service/Call Center Agent/Support Specialist at Outsource Global LTD (2024-01 – 2025-01)

• Delivered high-volume inbound and outbound support, assisting clients with disability benefit qualification and application processes.
• Guided customers through complex procedures with clear communication, improving overall client understanding and experience.
• Reviewed, analyzed, and submitted claimant applications via SSA systems, ensuring 100% accuracy, completeness, and compliance.
• Resolved technical and account-related issues efficiently, contributing to a 25% increase in first-call resolution.
• Improved customer satisfaction from 67% to 82% and boosted client retention by 20% through proactive follow-ups and problem-solving.
• Provided timely updates on claim status, payments, and awards, ensuring smooth case progression.
• Leveraged CRM and communication tools including Salesforce, Zendesk, VICIdial, Slack, Canva, Google Workspace, and Microsoft Excel to manage pipelines and track performance.
• Reduced customer churn by 20% by addressing concerns promptly and maintaining strong client relationships.

Lead Conversion Specialist at Call-tend Inc. (2023-07 – 2023-12)

• Managed and organized leads from real estate agents using CRM AND API tools such as Ytel Dialer, Slack, and Google Workspace.
• Initiated outbound calls to engage potential clients, following structured scripts and applying effective communication strategies.
• Consistently achieved and surpassed conversion targets, driving measurable team performance and business growth.
• Evaluated client buying and selling intent, verified timelines, and qualified leads to ensure high-potential prospects were nurtured.

Customer Sales Associate at Nextforte Tech Hub (2023-01 – 2023-06)

• Onboarded 100+ new customers, enhancing customer satisfaction and fostering strong client relationships.
• Provided detailed product information, features, and benefits to support informed purchasing decisions.
• Maintained and updated customer records, ensuring accurate documentation of interactions and transactions.
• Collaborated with team members to consistently meet and exceed individual and team sales target.
• Prospected, engaged, and converted potential clients, leveraging upselling and cross-selling strategies to drive revenue growth.

Bachelor's Degree in English and Literary Studies – Federal University of Agriculture Abeokuta (2023-12)