Oluchi Thessy

Customer service and administrative professional with over 7 years of experience spanning healthcare, education, retail, and telecommunications. Skilled in patient/client relations, documentation, and healthcare administration with expertise in handling HMOs and NHIS processes. Recognized for improving service delivery, ensuring compliance, and streamlining documentation systems. With a B.Sc. in Business Administration, to strengthen leadership and management capacity.

Customer Service Officer at Cypresshill Hospital (2026 – Present)

• Provide first point-of-contact support for patients, ensuring smooth registration.
• Improved patient satisfaction by streamlining complaint resolution and reducing waiting time through proactive coordination with medical staff.
• Improved turnaround time for patient record updates by implementing a better filing and retrieval system

Customer Service Officer at Chemhealth and Diagnostic Centre (2025 – 2026)

• Provide first point-of-contact support for patients, ensuring smooth registration, appointment booking, and inquiries
• Manage HMO and NHIS patient documentation, reducing delays in approvals and claims.
• Improved patient satisfaction by streamlining complaint resolution and reducing waiting time through proactive coordination with medical staff.

Administrative/Support Staff at Primecare Multispecialty Hospital (2023 – 2024)

• Oversaw NHIS and HMO processes, ensuring accuracy and compliance with healthcare regulations.
• Improved turnaround time for patient record updates by implementing a better filing and retrieval system.
• Supported doctors and nurses with timely administrative assistance, enhancing patient care efficiency.

Administrative Assistant at Milestone Academy (2022 – 2023)

• Coordinated documentation and communication between staff, students, and parents.
• Introduced a more organized filing system that improved access to student records and academic data.
• Enhanced parent-school engagement through improved information flow.

Administrative/Support Staff at Primecare Multispecialty Hospital (2023 – 2025)

• Handled patient records, ensuring compliance with data accuracy and confidentiality standards.
• Assisted in billing and claims documentation for HMO patients, reducing errors and rejections.
• Supported smoother workflow between front desk, nurses, and medical doctors.

Sales & Customer Service Officer at GTT Phones (2017 – 2019)

• Delivered quality service to clients, handling sales, product inquiries, and complaints.
• Exceeded sales targets by upselling and cross-selling products, contributing to increased revenue.
• Improved customer retention by building strong relationships and providing personalized after-sales support.

Clerical/Administrative Assistant at Aluminum Company (2014 – 2016)

• Assisted with office documentation and supported administrative staff in daily operations.
• Contributed to better record-keeping by organizing files and improving data entry accuracy.

Sales Assistant at Sunny Joyce Supermarket (2012 – 2014)

• Assisted customers with purchases and inquiries while ensuring proper stock display.
• Supported daily sales documentation and reduced stock discrepancies by improving reporting accuracy.

B.Sc. in Business Administration (2022 – 2025)

Diploma in Computer Studies (2012)

Senior Secondary School Certificate (SSCE) (2012)

First School Leaving Certificate (FSLC) (2006)