Precious Jack

Customer-focused and empathetic Customer Support Specialist with experience in customer engagement, retention, inbound support, and client communication. Skilled at handling high-volume customer interactions, resolving concerns, maintaining accurate CRM records, and building positive customer relationships. Strong communicator with a solution-focused approach and a commitment to delivering excellent customer experiences.

Customer Support & Retention Specialist - North Star – Premier Source - Remote, USA

(2024-01 - 2026-01)

• Delivered empathetic, solution-focused support to 100+ customers daily regarding final expense life insurance policies, ensuring clarity and confidence in policy decisions.
• Guided customers aged 50–79 through insurance options, addressing concerns and tailoring recommendations to individual needs.
• Maintained accurate and detailed records across CRM systems, ensuring seamless follow-up and customer continuity.
• Ranked in the top 10% of the support team based on weekly performance and customer satisfaction metrics.
• Improved communication scripts, resulting in an 18% increase in positive customer engagement.

Inbound Customer Support Specialist - Premier Producers Group - Remote, USA

(2022-03 - 2023-11)

• Managed high-volume inbound and outbound customer interactions for life insurance campaigns, supporting customers through policy enrollment and inquiries.
• Resolved customer objections and concerns effectively, increasing successful resolutions by 21%.
• Maintained 98% CRM documentation accuracy across multiple dialer systems, ensuring data integrity and smooth customer handoffs.
• Collaborated with cross-functional teams to improve the customer journey and streamline support processes.

Customer Engagement & Support Coordinator - Versatel Marketing - Remote, USA

(2020-05 - 2021-07)

• Conducted 80+ daily customer interactions to assist individuals in understanding and scheduling health insurance consultations.
• Exceeded monthly customer engagement targets by 20% through clear communication and proactive support.
• Reduced customer no-show rates by 15% by implementing structured confirmation workflows and follow-up processes.
• Worked closely with internal teams to refine customer communication strategies and improve overall customer experience.

Founder / Business Owner - AllureByPrecious

• Managed customer inquiries and sales through WhatsApp, Facebook, phone calls, and in-person communication.
• Built and maintained customer relationships through responsive communication and personalized product recommendations.
• Managed product sales, customer follow-ups, and day-to-day business operations.

B.Sc. - Mass Communication - Cross River University of Technology