Customer Support & Retention Specialist - North Star – Premier Source - Remote, USA
(2024-01 - 2026-01)
- Delivered empathetic, solution-focused support to 100+ customers daily regarding final expense life insurance policies, ensuring clarity and confidence in policy decisions.
- Guided customers aged 50–79 through insurance options, addressing concerns and tailoring recommendations to individual needs.
- Maintained accurate and detailed records across CRM systems, ensuring seamless follow-up and customer continuity.
- Ranked in the top 10% of the support team based on weekly performance and customer satisfaction metrics.
- Improved communication scripts, resulting in an 18% increase in positive customer engagement.
Inbound Customer Support Specialist - Premier Producers Group - Remote, USA
(2022-03 - 2023-11)
- Managed high-volume inbound and outbound customer interactions for life insurance campaigns, supporting customers through policy enrollment and inquiries.
- Resolved customer objections and concerns effectively, increasing successful resolutions by 21%.
- Maintained 98% CRM documentation accuracy across multiple dialer systems, ensuring data integrity and smooth customer handoffs.
- Collaborated with cross-functional teams to improve the customer journey and streamline support processes.
Customer Engagement & Support Coordinator - Versatel Marketing - Remote, USA
(2020-05 - 2021-07)
- Conducted 80+ daily customer interactions to assist individuals in understanding and scheduling health insurance consultations.
- Exceeded monthly customer engagement targets by 20% through clear communication and proactive support.
- Reduced customer no-show rates by 15% by implementing structured confirmation workflows and follow-up processes.
- Worked closely with internal teams to refine customer communication strategies and improve overall customer experience.
Founder / Business Owner - AllureByPrecious
- Managed customer inquiries and sales through WhatsApp, Facebook, phone calls, and in-person communication.
- Built and maintained customer relationships through responsive communication and personalized product recommendations.
- Managed product sales, customer follow-ups, and day-to-day business operations.
