Senior Consultant Manager Wertvoll Consulting Service Transforming Hotels, Restaurants & Lounges Through People, Systems & Service Excellence Led consulting engagements that improved operational efficiency by up to 20% across hospitality clients. Implemented SOPs and KPI frameworks that enhanced service consistency and increased guest satisfaction ratings. Supported revenue optimization strategies resulting in measurable cost reductions and improved profit margins. Delivered targeted staff training programmed that reduced performance gaps and strengthened leadership capability. Guided turnaround projects that stabilized underperforming operations and restored structured management control. Hospitality / House Manager 2nd Avenue Ikoyi – Lagos, Nigeria • Directed daily operations of luxury serviced apartments, ensuring exceptional service standards across all departments. • Supervised front office, housekeeping, maintenance, and F&B services to maintain premium guest experience. • Acted as the primary guest liaison from inquiry through check-out, resolving issues professionally and promptly. • Implemented service quality controls, ensuring full compliance with health, safety, and regulatory standards. • Recruited, trained, scheduled, and mentored staff to build a high performance team culture. • Collaborated with marketing teams to drive occupancy, corporate bookings, and special events. Strengthened relationships with clients, vendors, and corporate partners
Restaurants & Lounges Through PeopleLagosNigeria+14
