Ruth Aimila

Results-driven Customer Experience Strategist and Operations Leader with 5+ years of progressive experience across customer support, operations management, and service delivery in technology-driven and energy organizations. Proven track record managing high-volume customer operations for 2,500+ clients, optimizing digital processes, resolving complex escalations, and leading cross-functional teams. Skilled in smart metering operations, CRM platforms, and customer retention strategy.

Strong communicator and analytical thinker with advanced business acumen and ongoing executive education.

Customer Experience & Operations Manager at De-Haryor Global Services Limited (2023-12 – 2025-10)

Led end-to-end customer service operations for 2,500+ smart meter customers, overseeing daily service delivery, complaint resolution, and escalation management.

• Led end-to-end customer service operations for 2,500+ smart meter customers, overseeing daily service delivery, complaint resolution, and escalation management.
• Coordinated cross-functional teams including field technicians, app developers, and administrative staff to resolve technical and operational issues efficiently.
• Designed and implemented improved service workflows that significantly reduced error rates and turnaround times, directly improving customer satisfaction scores.
• Managed enterprise vending, account reconfiguration, and post-installation customer support projects, ensuring seamless service continuity.
• Drove customer retention through structured follow-up systems and proactive issue management strategies.

Customer Service Representative at De-Haryor Global Services Limited (2023-06 – 2023-11)

Handled high-volume inbound and outbound customer interactions related to smart meter usage, vending errors, and connectivity issues.

• Handled high-volume inbound and outbound customer interactions related to smart meter usage, vending errors, and connectivity issues.
• Logged, tracked, and resolved customer complaints using CRM tools, maintaining accurate service records and reporting.
• Collaborated with internal technical teams and app developers to identify and resolve recurring system and application issues.
• Educated customers on smart meter usage and prepaid electricity systems, reducing repeat inquiries.

Executive Assistant to the CEO at Louer Group (2023-01 – 2023-05)

Provided executive-level administrative and operational support including scheduling, stakeholder communication, and reporting.

• Provided executive-level administrative and operational support including scheduling, stakeholder communication, and reporting.
• Supported financial documentation, vendor coordination, and contract reviews, contributing to cost reduction through improved vendor management.
• Streamlined internal processes that improved overall operational efficiency across the executive office.

Customer Support Representative at GetFit Technologies (2022-06 – 2022-12)

Managed 100+ customer interactions daily across multiple communication channels including phone, email, and chat.

• Managed 100+ customer interactions daily across multiple communication channels including phone, email, and chat.
• Resolved service access, subscription, and technical issues, improving first-contact resolution rates.
• Improved customer retention through personalized support and proactive follow-up strategies.

Customer Support Associate at Asuma Outsourcing Services (2021-07 – 2022-03)

Provided inbound and outbound customer service for multiple client accounts, handling inquiries, complaints, refunds, and escalations.

• Provided inbound and outbound customer service for multiple client accounts, handling inquiries, complaints, refunds, and escalations.
• Maintained accurate customer records and service reports in compliance with client SLA requirements.

Office Manager at Centre for Youth Mental Health & Development (2020-03 – 2021-06)

Managed daily administrative and office operations, ensuring smooth organizational functioning.

• Managed daily administrative and office operations, ensuring smooth organizational functioning.
• Implemented staff scheduling systems that improved operational efficiency and reduced scheduling conflicts.
• Coordinated recruitment, onboarding, and internal documentation processes.

B.Sc. (Ed) in Social Studies and Education – Prince Abubakar Audu University (Formerly Kogi State University) (2015 – 2019)