Samson Obapetu

B.Sc. Physics graduate with practical experience in travel operations, customer service, technical support, and data management. Experienced in supporting flight reservation and ticketing processes, with exposure to Global Distribution Systems including Amadeus, Galileo, Sabre 360, and Wakanow. Skilled in Microsoft Excel, passenger records management, and customer support.

Operations Intern (NYSC) at Hamsyl Travels & Tours (2025-01 – Present)

• Maintained and updated passenger records, operational data, and transaction documentation using Microsoft Excel to support accuracy and efficient record keeping.
• Applied ICAO phonetic alphabet and aviation communication standards during daily operational activities.
• Gained practical exposure to Global Distribution Systems including Amadeus, Galileo, Sabre 360, and Wakanow while supporting booking and reservation workflows.
• Developed knowledge of airline, airport, and city codes, fare structures, and ticket classes.
• Assisted customers with booking inquiries, travel schedules, and payment-related questions while maintaining professional communication standards.
• Supported administrative processes, documentation management, and daily operational coordination in a fast-paced environment.
• Collaborated with team members to ensure smooth workflow execution and timely completion of assigned tasks.

Customer Service Intern at Helmerich Travels & Tours Ltd (2022-05 – 2022-09)

• Supported customer relationship activities to improve service delivery and customer satisfaction.
• Assisted with ticket documentation, printing, filing, and administrative support duties.
• Gained introductory exposure to the Galileo reservation system.
• Responded to customer inquiries and provided timely assistance regarding travel-related services.
• Maintained accurate records and supported daily office operations.

Technical Support Intern (SIWES) at ICT Unit, Federal University Oye-Ekiti (2023-07 – 2023-11)

• Provided technical support to staff and students by assisting with hardware and software troubleshooting.
• Supported computer system setup, maintenance, and network installation activities.
• Documented technical issues and resolutions to improve record keeping and operational continuity.
• Assisted users with resolving technical challenges and maintaining system functionality.

B.Sc. in Physics – Federal University Oye-Ekiti (2024-08)