Udeme Johnson

Proactive and results-driven Document, Operations and Admin Officer with over 5 years of experience in administrative management, customer service, bookkeeping, and operational coordination. Demonstrates an excellent command of English, exceptional communication management, and strong ownership in streamlining daily office workflows. Skilled in accurate quotation preparation, financial documentation, vendor and client communications, and multi-channel administrative support.

Highly adaptable across logistics, maritime, and customer-focused environments, ensuring operational efficiency and audit-ready precision.

Administration and Documentation Officer at Heritage Maritime Services Limited (Present)

• Operations & Communication Management: Take full ownership of daily administrative workflows and serve as the primary point of contact for clients, carriers, and stakeholders, ensuring smooth end-to-end communication and tracking.
• Quotation Preparation & Financial Administration: Prepare precise freight quotes with applied markups, process Remita payments for terminal/customs fees, and support bookkeeping accuracy for financial reporting.
• High-Volume Documentation: Audit and organize critical operational paperwork (Bills of Lading, Commercial Invoices, Customs Declarations) with high detail to maintain total compliance and direct clearance.
• Client Relations & Customer Service: Manage inbound and outbound communications via email and phone with an excellent command of English, ensuring high customer satisfaction and timely progress updates.
• Record Management & Process Improvement: Maintain hybrid digital and physical record systems to preserve data integrity and document team meeting notes to standardize office processes.

Customer Success & Admin Personnel at A&U Ventures (2022-01 – 2024-12)

• Bookkeeping & Financial Support: Managed monthly business expenses, processed invoices, and executed basic bookkeeping duties, keeping budgets aligned and records audit-ready.
• Executive Liaison & Administrative Support: Acted as the proactive primary gatekeeper and contact, coordinating schedules and executive communications among staff, clients, and suppliers.
• Proactive Problem Solving: Exercised strong ownership in anticipating operational bottlenecks, resolving customer issues promptly, and minimizing executive downtime.
• Information Management & Research: Maintained structured digital filing systems and executed targeted business research to support executive decisions.

MSc in Logistics and Supply Chain Management – Rome Business School Nigeria

BSc in Mass Communication – Elizade University (2016-01 – 2020-12)