Yetunde Bello

Customer-focused professional with proven experience in customer support, student advisory, and client relationship management. Skilled in handling inquiries, resolving issues efficiently, and delivering excellent customer experiences across phone, email, and CRM platforms. Strong communicator with the ability to multitask, manage customer expectations, and maintain high satisfaction levels in fast-paced environments.

International Student Recruitment Manager at The Migrant Guide (2026-02 – Present)

• Advise prospective international students on suitable study pathways, course options, and destination countries based on academic background and career goals.
• Manage and coordinate student applications through each stage, including documentation checks, admission follow-ups, and visa preparation support.
• Provide up-to-date guidance on institutional requirements, scholarships, and immigration procedures.
• Participate in student engagement activities, outreach programs, and recruitment events to drive enquiries and enrolments.
• Maintain accurate student records and recruitment data using CRM systems for reporting and compliance purposes.
• Stay informed on international education trends and policy updates to ensure accurate counselling and advisory services.

International Education Specialist at Mod Education (2022-09 – Present)

• Serve as the first point of contact for prospective and existing clients, responding to inquiries via phone, email, and messaging platforms.
• Provide clear, accurate information on admissions, visa processes, and application requirements.
• Resolve client concerns professionally while maintaining high customer satisfaction.
• Maintain and update customer records using CRM systems to ensure accurate documentation and follow-up.
• Collaborate with internal teams to ensure timely service delivery and issue resolution.
• Manage multiple client cases simultaneously while meeting deadlines and service standards.

Educational Instructor at D'Model Builders Schools (2020-11 – 2021-08)

• Maintained regular communication with students and parents to address inquiries and concerns.
• Provided support and guidance in a professional and customer-friendly manner.
• Prepared reports and documentation while meeting institutional standards.
• Worked collaboratively with colleagues to ensure smooth daily operations.

Educational Instructor/Administrative assistant at Benevolent College (2019-11 – 2020-10)

NYSC

• Assisted in daily administrative and customer facing tasks.
• Maintaining student records, files, and databases
• Answering phone calls, emails, and inquiries
• Communicated effectively with diverse audiences including staff, students, and parents.
• Supported organizational operations by handling assigned responsibilities promptly.

Bachelor of Science (B.Sc.) in Political Science (Education) – Olabisi Onabanjo University (2013-01 – 2017-01)

Senior Secondary School Certificate – The Saint International School (2004-01 – 2010-01)