Olufunbi Oni

Client-focused Customer Support and Customer Success professional with experience managing client relationships, resolving customer inquiries, supporting onboarding, driving sales, and coordinating service delivery. Experienced in communicating with clients across multiple channels, maintaining accurate customer records, collaborating with cross-functional teams, and independently managing assigned projects. Demonstrated ability to build positive client relationships, identify customer needs, follow up proactively, and contribute to customer satisfaction, retention, and business growth.

Seeking a remote Customer Support, Customer Success, Client Service, or Account Management role.

Client Service Executive - Aquila Grid Limited - Abuja

(2024-03)

• Serve as the primary point of contact for clients, managing inquiries across phone, email, and in-person channels while ensuring prompt and professional resolution.
• Deliver high-quality customer support by identifying client needs, troubleshooting issues, and providing tailored solutions that enhance satisfaction.
• Build and maintain strong client relationships through proactive communication and consistent follow-ups, contributing to improved retention.
• Collaborate with cross-functional teams to resolve client concerns efficiently and ensure seamless service delivery.
• Monitor and track service requests to meet agreed timelines and standards, while maintaining accurate client records and reports for performance tracking.
• Support client onboarding and contribute to service improvements by identifying opportunities to enhance overall customer experience and operational efficiency.

Sales/Registration Ad-hoc - Nigeria International Energy Summit - Brevity Anderson - Abuja

(2023-04 - 2023-04)

As a Sales Representative Assistance for the Nigeria International Energy Summit, main responsibility was to drive attendee participation and secure partnerships with organizations. Identified potential clients through market research and networking, delivered persuasive sales presentations to showcase the benefits and value of attending the summit. Negotiated contract terms and pricing, providing excellent customer service to build strong relationships with clients, and identified upselling and cross-selling opportunities, making a net sales of about a dozen delegates summit tickets.

With accurate sales reporting and forecasting, contributed to the success of the summit by maximizing revenue and ensuring client satisfaction and repeat business. As a member of the Registration Team for the Nigeria International Energy Summit, primary responsibility was to ensure a smooth and efficient registration process for attendees. Handled attendee registration and inquiries, collected and verified participant information, and processed payments for event registration fees, registering over a thousand summit attendees.

Provided event-related information to registered attendees and assisted the

Scientific Officer - Federal Ministry of Health - Abuja

(2021-04 - 2022-02)

NYSC, Place of Primary Assignment

• Led the Chemical Event Technical Group of the International Health Regulation Program in over a dozen workshops and meetings, ensuring effective coordination and communication.
• Provided valuable research proposals in four major proposals aimed at improving chemical safety and regulation within the ministry.
• Maintained efficient office operations with comprehensive administrative support, including clerical duties and systematic organization of files.
• Managed chemical inventory, conducted risk assessments, and ensured regulatory compliance.
• Developed and delivered training programs, collaborated with stakeholders, performed data analysis, and generated reports to facilitate evidence-based decision-making.

Lab Technician (Intern) - College of Medicine, University College Hospital - Ibadan, Oyo State

(2019-07 - 2019-10)

Chemical Pathology Research Laboratory

• Performed various biochemical tests on bodily fluids, meticulously following laboratory protocols and interpreting the results for both diagnostic and research purposes.
• Actively assisted in managing the laboratory by maintaining inventory and supplies, ensuring equipment functionality, and adhering to quality control procedures.
• Contributed to data management, equipment maintenance, safety compliance, and collaborated with researchers and colleagues to support ongoing research projects.

Bachelor of Science - Biochemistry - Bells University of Technology (2016 - 2020)