ケニー
Japanese-Mandarin Bilingual Customer Support | Online Service & Remote Operations
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About
Japanese bilingual customer support candidate with strong ability to handle structured communication in Japanese (keigo), Chinese, and basic English.
I am experienced in practicing customer support scenarios including inquiries, complaints, refunds, and order-related issues. I am able to maintain polite, professional, and consistent communication in a remote environment.
I am highly adaptable, able to follow SOP instructions, and quickly learn new systems such as ticketing platforms and CRM tools. I am looking for a remote customer support position where I can contribute to providing efficient and high-quality user assistance.
Experience
Remote Customer Support Practice (Self-trained)
- Practiced Japanese customer support scenarios including inquiry handling, refund requests, complaint responses, and order tracking communication
- Developed structured response templates in Japanese (keigo style) for customer service situations
- Simulated email and chat-based support workflows
- Improved bilingual communication skills (Japanese / Chinese)
- Trained in SOP-style response discipline and ticket-based support logic
Education
Self-learning focused on Japanese business communication and customer support practices.
Continuous training in bilingual communication (Japanese / Chinese / English) and remote work workflows.
